Housing Support Manager in Surrey

Full time – 36 hours per week Hybrid working - expected office days 2-3 days per week. Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector‑leader in carbon reduction, with commercial ventures and a focus on the future. But it’s not just what we do, it’s how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.

We Put Customers First in everything we do. We will Always Be Curious about how we can do better. We work together to Make It Happen.

What you’ll achieve in the role: The overall purpose of this role is to lead the Parashoot Housing Support Team to deliver a customer‑focused, efficient, high‑performing service in line with contractual requirements, supporting customers who are at risk of eviction to avoid them becoming homeless.

Key responsibilities include:

• Maintain high‑quality support to customers by overseeing timely assessments, interviews, and support planning for all potential and current residents, ensuring their needs are met from the outset.
• Ensure that all relevant customers are safeguarded as appropriate using safeguarding policies and lodging reports with the multi‑agency safeguarding hub triage as necessary.
• Promote positive outcomes for customers by supporting staff to coordinate with external agencies (e.g., social workers, probation, healthcare), ensuring customers receive appropriate care and intervention.
• Represent the service at internal and external meetings, providing updates and contributing to partnership working that supports strategic goals and improved service integration.

What you’ll bring to Raven:

• Knowledge of Housing Legislation.
• Knowledge and experience of safeguarding vulnerable adults.
• Experience of multi‑agency working to secure positive outcomes for service users, including with local authorities, safeguarding boards or social care teams.
• Full clean driving licence.

You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. DBS clearance will be required for this role.

What Raven will offer in return: To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes:

• Competitive salaries
• Fantastic work/life balance with flexible working and generous leave entitlement
• Strong focus on learning and development, with opportunities to grow your skills and career
• Enhanced maternity, paternity, and adoption pay
• Funded health cash plan
• Extensive wellbeing support
• Voucher‑based recognition scheme
• Retail discounts

Raven is focused on creating a diverse and inclusive workplace. We encourage applications from all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long‑term health conditions, neurodivergent people, parents, carers, and people from lower socio‑economic backgrounds. We will consider applications for flexible working; please include this information in your application. As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, email recruitment@ravenht.org.uk, or phone us on 0300 123 3399.