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- Tasks: Enhance customer journeys using insights and analysis to boost satisfaction.
- Company: Join Raven, a leader in carbon reduction and community-focused housing.
- Benefits: Competitive salary, hybrid working, and excellent benefits.
- Why this job: Make a real impact on customer experiences while working in a supportive team.
- Qualifications: Experience in customer journey management and a passion for improvement.
- Other info: Be part of a community that values curiosity and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
£42,750 - 45,000 pa + excellent benefits (Full time – 36 hours per week)
Redhill - Hybrid working – office days subject to business needs, around 2 days per week.
As our Customer Journey Manager, you’ll use insight, analysis, and root cause investigation to assess and improve key customer journeys and touchpoints. You’ll champion a proactive, insight-led approach to continuous improvement and design experiences that reduce customer effort, increase satisfaction, and drive operational efficiency.
Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it’s not just what we do, it’s how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.
Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven:
- We Put Customers First in everything we do.
- We will Always Be Curious about how we can do better.
- We work together to Make It Happen.
Want to be part of our community? We’re recruiting for a Customer Journey Manager to join our Customer Experience team.
Please include this information in your application. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know.
As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application.
Customer Journey Manager, in Surrey employer: Raven Housing Trust
Contact Detail:
Raven Housing Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Journey Manager, in Surrey
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Raven on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Raven's values and culture. Show us how you embody 'Putting Customers First' and being 'Always Curious'. Tailor your examples to reflect these principles!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on articulating your experience in improving customer journeys and how you can contribute to operational efficiency at Raven.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our community and making a difference.
We think you need these skills to ace Customer Journey Manager, in Surrey
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us see your enthusiasm for improving customer journeys. Share specific examples of how you've made a difference in previous roles, and highlight your commitment to putting customers first.
Be Insightful and Analytical: We love data-driven decision-making! In your application, mention any experience you have with analysing customer feedback or using insights to drive improvements. This will show us that you can champion a proactive, insight-led approach.
Emphasise Teamwork: At StudySmarter, we believe in working together to make things happen. Make sure to include examples of how you've collaborated with others to achieve common goals. This will demonstrate that you align with our culture of teamwork.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our community!
How to prepare for a job interview at Raven Housing Trust
✨Know the Company Inside Out
Before your interview, take some time to research Raven and their approach to customer experience. Understand their culture statements and how they prioritise putting customers first. This will help you align your answers with their values and show that you're genuinely interested in being part of their community.
✨Showcase Your Analytical Skills
As a Customer Journey Manager, you'll need to demonstrate your ability to use insight and analysis effectively. Prepare examples from your past experiences where you've successfully assessed customer journeys or improved touchpoints. Be ready to discuss the methods you used and the impact of your actions.
✨Emphasise Continuous Improvement
Raven is all about being curious and striving for better. Think of specific instances where you've championed continuous improvement in your previous roles. Highlight how your proactive approach led to increased customer satisfaction or operational efficiency, and be prepared to discuss how you can bring that mindset to Raven.
✨Prepare Questions That Matter
Interviews are a two-way street, so come armed with thoughtful questions that reflect your interest in the role and the company. Ask about their current challenges in customer journey management or how they measure success in this area. This not only shows your enthusiasm but also helps you gauge if Raven is the right fit for you.
