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- Tasks: Support vulnerable residents to maintain tenancies and ensure their safety and wellbeing.
- Company: Join Raven, a community-focused organisation making a real difference in people's lives.
- Benefits: Competitive salary, flexible working, generous leave, and extensive wellbeing support.
- Why this job: Make a positive impact in your community while developing your skills and career.
- Qualifications: Experience in welfare support, knowledge of housing law, and a full UK driving licence.
- Other info: Diverse and inclusive workplace with opportunities for part-time work and job sharing.
The predicted salary is between 29000 - 38000 £ per year.
As our Welfare Officer you will deliver a tailored service to vulnerable customers identified as needing additional support, helping them maintain a successful tenancy and to manage issues around safety and risk where necessary, as well as providing early intervention including multi-agency working and signposting to specialist partners.
Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it’s not just what we do, it’s how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.
Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven:
- We Put Customers First in everything we do.
- We will Always Be Curious about how we can do better.
- We work together to Make It Happen.
What you’ll achieve in the role:
- Help residents sustain tenancies by identifying risks linked to vulnerability, disability, or social challenges and delivering targeted support to prevent tenancy breakdown.
- Carry out risk assessments in the home to ensure own and others’ personal safety.
- Conduct welfare checks where concerns have been raised by staff, neighbours, or third parties, assessing the resident’s situation and taking proportionate steps to protect their wellbeing.
- Maintain accurate, detailed case records, generating reports to highlight outcomes, risks, and lessons learned that inform future service design.
- Represent Raven at multi-agency forums such as MARAC, safeguarding reviews, and case conferences to ensure resident welfare is prioritised and protected.
What you’ll bring to Raven:
- Awareness of relevant legislation and good practice in tenancy management, welfare support, and housing law (e.g. Care Act 2014, Homelessness Reduction Act 2017, Equality Act 2010).
- Experience managing a caseload, including conducting home visits, coordinating multi-agency support, and delivering positive outcomes for service users.
- Full UK driving licence and access to a vehicle for work purposes.
- Knowledge of safeguarding principles for adults and children, including when and how to escalate concerns.
You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. DBS clearance will be required for this role.
What Raven will offer in return:
To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.
Our reward package includes:
- Competitive salaries
- Fantastic work/life balance with flexible working and generous leave entitlement
- Strong focus on learning and development, with opportunities to grow your skills and career
- Enhanced maternity, paternity, and adoption pay
- Funded health cash plan
- Extensive wellbeing support
- Voucher-based recognition scheme
- Retail discounts
To apply please visit our website via the apply button.
Raven are focused on creating a diverse and inclusive workplace. We encourage applications from all candidates, including minority ethnic communities, the LGBTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.
We will consider applications for part-time working and job sharing; please include this information in your application. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know.
As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application.
Welfare Officer in Redhill employer: Raven Housing Trust
Contact Detail:
Raven Housing Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welfare Officer in Redhill
✨Tip Number 1
Network like a pro! Reach out to people in the welfare sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Raven's values and culture. Think about how your experiences align with their mission to put customers first and make a difference. Show them you're not just a fit for the role, but for the team!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to safeguarding and tenancy management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Raven community. Good luck!
We think you need these skills to ace Welfare Officer in Redhill
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Welfare Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Experience: When detailing your past roles, focus on specific examples where you've managed a caseload or conducted home visits. We want to see how you've made a positive impact in similar situations!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us get a quick grasp of your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it reaches us directly and gives you a chance to explore more about our values and culture.
How to prepare for a job interview at Raven Housing Trust
✨Know Your Legislation
Familiarise yourself with key legislation like the Care Act 2014 and the Homelessness Reduction Act 2017. Being able to discuss these laws confidently will show that you understand the framework within which a Welfare Officer operates.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've managed a caseload or conducted home visits. Highlight how you coordinated multi-agency support and achieved positive outcomes for service users, as this is crucial for the role.
✨Demonstrate Your Values
Raven values openness, collaboration, and a commitment to making things better. Think of instances where you've embodied these values in your work. Be ready to share how you earn trust and listen with an open mind.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team culture at Raven. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Consider asking about their approach to safeguarding or how they measure success in the Welfare Officer role.