System and Process Lead in Redhill

Full time – 36 hours per week Hybrid working – expected office days 3 days per week, however this is dependent on business needs. Are you someone who loves improving the way things work? Do you enjoy helping teams get the best out of their systems and processes? If you’re excited by the idea of shaping smarter ways of working and supporting a mission‑driven organisation, this could be your next move. We’re looking for a System and Process Lead to join our Property Services team — a key role focused on enabling operational excellence and driving continuous improvement across the service.

What you’ll be doing

In this role, you’ll play a crucial part in ensuring our teams have the tools, knowledge, and processes they need to deliver a high‑quality service. You will:

• Act as first‑line support for system issues, triaging queries and helping colleagues find quick, effective solutions.
• Identify opportunities for system enhancements and process improvements, prioritising what delivers the most impact.
• Design and deliver training and coaching that builds user confidence and capability.
• Keep system documentation and user guides clear, accurate and up to date.
• Monitor data quality and compliance, ensuring strong governance and reliable records.
• Work closely with colleagues and stakeholders to streamline processes and improve service delivery.

What you’ll bring

We’re looking for someone who:

• Understands how business operations work and how systems can make them better.
• Has hands‑on experience using CRM or business systems (such as Microsoft Dynamics).
• Can design and deliver engaging training materials and workshops.
• Has strong analytical skills and enjoys finding practical solutions to inefficiencies.
• Brings solid data literacy and a keen eye for detail.
• Communicates clearly and adapts to different audiences with ease.

Why join Raven?

At Raven, we’re more than just a housing association — we’re a community‑focused organisation committed to creating positive change. You’ll be joining a supportive, forward‑thinking team where your ideas and expertise will genuinely make a difference. You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. DBS clearance will be required for this role.

What Raven will offer in return

To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes:

• Competitive salaries
• Fantastic work/life balance with flexible working and generous leave entitlement
• Strong focus on learning and development, with opportunities to grow your skills and career
• Enhanced maternity, paternity, and adoption pay
• Funded health cash plan
• Extensive wellbeing support
• Voucher-based recognition scheme
• Retail discounts

Raven are focused on creating a diverse and inclusive workplace. We encourage applications from all candidates, including minority ethnics, the LGBTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. We will consider applications for part‑time working and job sharing; please include this information in your application. As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, email recruitment@ravenht.org.uk, or phone us on 0300 123 3399.