At a Glance
- Tasks: Lead a team to enhance service excellence through customer feedback and inspire continuous improvement.
- Company: Raven Housing Trust, a supportive and diverse workplace in Redhill.
- Benefits: Great work/life balance, learning opportunities, and a collaborative environment.
- Other info: 12-month fixed-term contract with excellent career development potential.
- Why this job: Make a real difference by championing the customer voice and driving positive change.
- Qualifications: Leadership skills and a passion for customer service improvement.
The predicted salary is between 30000 - 40000 £ per year.
Raven Housing Trust in Redhill is seeking a Customer Complaints Team Leader for a 12-month fixed-term contract.
This leadership role aims to inspire a team and drive service improvements through customer feedback.
You'll champion customer voice, build strong stakeholder relationships, and contribute to a culture of continuous improvement.
Raven offers a supportive environment with fantastic work/life balance, learning opportunities, and a diverse workplace.
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We think you need these skills to ace Customer Complaints Team Lead – Shape Service Excellence in Redhill
Leadership Skills
Customer Service Excellence
Stakeholder Relationship Management
Continuous Improvement
Team Inspiration
Feedback Analysis
Communication Skills
