Raven Housing Trust is recruiting a Complaints Manager to lead the delivery of a high‑quality, customer‑focused tenancy complaints service within the Customer Experience & Engagement Complaints Team.
You will manage complex, escalated cases, ensuring timely resolutions in line with regulatory requirements, while driving improvements across the service and coaching colleagues to improve investigation quality and outcomes.
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Complaints Manager - Housing, Customer Experience in Redhill employer: Raven Housing Trust
Raven is an exceptional employer, dedicated to making a meaningful impact in the housing sector while fostering a supportive and collaborative work environment. With a strong emphasis on employee growth, competitive salaries, and a focus on work-life balance, Raven empowers its team members to thrive both personally and professionally. The opportunity to engage with senior leaders and contribute to transformative projects further enhances the rewarding experience of working at Raven.
