Empty Homes Manager

Full time, 36 hours Hybrid working - expected office days 4 days per week.

Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it’s not just what we do, it’s how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.

Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven:

• Put Customers First in everything we do.
• Always Be Curious about how we can do better.
• Make It Happen.

We’re currently recruiting for an Empty Homes Manager to join our Repairs team.

What you’ll achieve in the role: The overall purpose of this role is to lead on managing voids, coordinating repairs, and ensuring compliance with all relevant regulations, whilst delivering exceptional customer service and maximising the efficiency of the operations.

Key responsibilities include:

• Oversee the process of preparing vacant homes for new tenants, ensuring properties are refurbished and repaired to Raven’s standard, acknowledging any reasonable adjustments required.
• Lead the Voids team and other employees on a day-to-day basis, and to develop and implement strategies to reduce void times and optimise the use of resources.
• Set and manage customer expectations around how properties should be left and what they will be responsible for if left below Raven’s standard.
• Ensure that all vacant homes comply with relevant health and safety, building, and fire safety regulations prior to re-letting.
• Build strong working relationships with external partners, suppliers, and internal teams to ensure the smooth and timely handover of properties.
• Manage budgets associated with void works, seeking cost efficiencies without compromising quality.

What you’ll bring to Raven: For this role, we are looking for someone with the following:

• Knowledge to effectively scope and instruct repair works.
• Strong customer service ethos, with the ability to communicate effectively and empathetically with tenants and colleagues.
• Experience managing, leading, and developing effective teams, and contractors.
• Able to demonstrate experience and expertise in the construction industry.
• A full, clean driving licence.

You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. DBS clearance will be required for this role.

What Raven will offer in return: To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes:

• Competitive salaries
• Fantastic work/life balance with flexible working and generous leave entitlement
• Strong focus on learning and development, with opportunities to grow your skills and career
• Enhanced maternity, paternity, and adoption pay
• Funded health cash plan
• Extensive wellbeing support
• Voucher-based recognition scheme
• Retail discounts

Raven are focused on creating a diverse and inclusive workplace. We encourage applications from all candidates, including minority ethnics, the LGBTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. We will consider applications for part-time working and job sharing; please include this information in your application.

As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application.