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- Tasks: Manage legal disrepair and insurance cases, ensuring safety and compliance in housing.
- Company: Raven Housing Trust is a sector leader focused on carbon reduction and community impact.
- Benefits: Enjoy flexible working, generous leave, and a strong focus on personal development.
- Why this job: Join a passionate team dedicated to making a difference in people's lives.
- Qualifications: Strong understanding of housing construction and experience in surveying or property maintenance required.
- Other info: Diversity and inclusion are key; applications from all backgrounds are encouraged.
The predicted salary is between 39600 - 52000 £ per year.
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This range is provided by Raven Housing Trust. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Full Time / Permanent
Redhill – Hybrid working – expected office days 2 days per week
Vacancy Close Date: 11th July 2025
We’re currently recruiting for a Disrepair and Insurance Surveyor to join our Surveyor team. You’ll need a strong understanding of housing construction, maintenance, and building pathology.
Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it’s not just what we do, it’s how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.
Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven.
• We Put Customers First in everything we do.
• We will Always Be Curious about how we can do better.
• We work together to Make It Happen.
What you’ll achieve in the role:
The overall purpose of this role is to ensure the safety, compliance, and maintenance of Raven Housing Trust’s housing stock by effectively managing legal disrepair cases and insurance claims.
Key responsibilities include:
• Manage a caseload of legal disrepair and insurance cases from start to finish, ensuring timely and professional handling of each case
• Liaise with solicitors regarding legal claims, including preparation of any required documentation
• Inspect properties, diagnose issues, consult with customers, prepare specifications, and order/procure works and materials
• Deliver proactive, sensitive, and customer-focused service to resolve complaints, improve satisfaction, and ensure positive case outcomes.
What you’ll bring to Raven:
For this role, we are looking for someone with the following:
• Strong understanding of housing construction, maintenance, and building pathology
• Strong diagnostic and building surveying skills specific to housing stock
• IT proficiency, including Microsoft Word and Excel, and use of housing management systems
• Experience in a surveyor, property maintenance, or similar technical role
• Proven ability to manage and document property repair cases independently and accurately
• Full, clean driving licence.
You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.
DBS clearance will be required for this role.
Vacancy Close Date: 11th July 2025
What Raven will offer in return:
To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.
Our reward package includes:
• Fantastic work/life balance with flexible working and generous leave entitlement
• Strong focus on learning and development, with opportunities to grow your skills and career
• Enhanced maternity, paternity, and adoption pay
• Funded health cash plan
• Voucher-based recognition scheme
Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.
We will consider applications for part-time working and job sharing; please include this information in your application.
As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
General Business and Consulting
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Industries
Non-profit Organizations, Housing and Community Development, and Housing Programs
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Disrepair and Insurance Surveyor employer: Raven Housing Trust
Contact Detail:
Raven Housing Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Disrepair and Insurance Surveyor
✨Tip Number 1
Familiarise yourself with the specific housing construction and maintenance practices relevant to the role. This will not only help you in interviews but also demonstrate your genuine interest in the position.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience in disrepair and insurance surveying. Engaging in conversations can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed property repair cases. Highlighting your problem-solving skills and customer-focused approach will resonate well with the hiring team.
✨Tip Number 4
Research Raven Housing Trust's values and culture statements thoroughly. Be ready to articulate how your personal values align with theirs, as cultural fit is often a key consideration for employers.
We think you need these skills to ace Disrepair and Insurance Surveyor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Disrepair and Insurance Surveyor position. Highlight key responsibilities and required skills, such as housing construction knowledge and diagnostic skills, to tailor your application.
Tailor Your CV: Customise your CV to reflect your relevant experience in property maintenance or surveying. Emphasise your understanding of building pathology and any specific projects that demonstrate your ability to manage disrepair cases effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and aligns with Raven Housing Trust's values. Mention how you can contribute to their mission of putting customers first and improving satisfaction through your expertise.
Highlight Relevant Qualifications: Ensure you include any relevant qualifications or certifications that support your application. If you have a clean driving licence or DBS clearance, mention these as they are essential for the role.
How to prepare for a job interview at Raven Housing Trust
✨Understand Housing Construction
Make sure you have a solid grasp of housing construction, maintenance, and building pathology. Be prepared to discuss specific examples from your experience that demonstrate your knowledge in these areas.
✨Showcase Your Diagnostic Skills
Highlight your strong diagnostic and building surveying skills during the interview. Prepare to explain how you've successfully identified and resolved issues in previous roles, as this will be crucial for managing disrepair cases.
✨Emphasise Customer Focus
Raven Housing Trust values a customer-first approach. Be ready to share instances where you've gone above and beyond to ensure customer satisfaction, especially in challenging situations.
✨Familiarise Yourself with Legal Processes
Since you'll be managing legal disrepair and insurance cases, brush up on relevant legal processes and documentation. Being able to discuss how you liaise with solicitors and handle claims will set you apart from other candidates.
