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- Tasks: Lead a team of Estate Cleaners to ensure top-notch cleaning services.
- Company: Raven Housing Trust is dedicated to building homes and changing lives sustainably.
- Benefits: Enjoy flexible working, generous leave, and a focus on personal development.
- Why this job: Join a passionate community committed to making a difference and enhancing customer experiences.
- Qualifications: Experience in cleaning services and strong IT skills are essential.
- Other info: Open to diverse applicants; part-time and job-sharing options available.
The predicted salary is between 24000 - 33600 £ per year.
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Join to apply for the Cleaning Team Lead role at Raven Housing Trust
This range is provided by Raven Housing Trust. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it’s not just what we do, it’s how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.
Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven.
- We Put Customers First in everything we do.
- We will Always Be Curious about how we can do better.
- We work together to Make It Happen.
- Want to be part of our community?
We’re currently recruiting for a Cleaning Team Leader to join our Cleaning team.
What you’ll achieve in the role:
The overall purpose of this role is to lead a team of Estate Cleaners to deliver a quality Estate Cleaning Service, and to take responsibility for the performance of the Estate Cleaning Team, ensuring quality measures are in place to maximise customer satisfaction.
Key responsibilities include:
- To lead and manage a team of Estate Cleaners to deliver a quality Estate Cleaning Service and ensure that the appearance of the estates is well maintained.
- To maintain accurate cleaning data and update property management system.
- To follow up all areas of dissatisfaction and complaints, taking action to prevent re-occurrences, providing a response to residents and staff.
- To carry out regular inspections of cleaning, ensuring remedial action is taken where standards not achieved, including providing constructive feedback to Cleaners regarding quality of work.
- Ensure staff are trained and developed have regular one to ones, appraisals and a personal development plan.
What you’ll bring to Raven:
For this role, we are looking for someone with the following:
- Knowledge of the running a multi job service
- Good knowledge of modern technology and IT, including bespoke systems.
- The ability to resolving technical and people issues and identifying opportunities for improvement or resolution
- Experience working in a cleaning or estate services
Please review the job description on our website for full criteria details.
You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.
DBS clearance will be required for this role.
Vacancy Close Date: 11th July 2025
What Raven will offer in return:
To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.
Our reward package includes:
• Fantastic work/life balance with flexible working and generous leave entitlement
• Strong focus on learning and development, with opportunities to grow your skills and career
• Enhanced maternity, paternity, and adoption pay
• Funded health cash plan
• Voucher-based recognition scheme
Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.
We will consider applications for part-time working and job sharing; please include this information in your application.
All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at recruitment@ravenht.org.uk or 0300 123 3399.
As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, email:recruitment@ravenht.org.uk****, or phone us on 0300 123 3399. ****
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Cleaning Team Lead employer: Raven Housing Trust
Contact Detail:
Raven Housing Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Team Lead
✨Tip Number 1
Familiarise yourself with Raven Housing Trust's values and culture. Make sure to highlight how your personal values align with theirs during any discussions or interviews, as they place a strong emphasis on teamwork and customer focus.
✨Tip Number 2
Demonstrate your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you resolved conflicts or improved team performance, as this will show your capability to lead the Estate Cleaners effectively.
✨Tip Number 3
Brush up on your knowledge of modern cleaning technologies and IT systems. Being able to discuss how you can leverage technology to improve cleaning services will set you apart from other candidates and show that you're forward-thinking.
✨Tip Number 4
Prepare to discuss your approach to customer satisfaction. Think of examples where you've gone above and beyond to address complaints or improve service quality, as this aligns with Raven's commitment to putting customers first.
We think you need these skills to ace Cleaning Team Lead
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Cleaning Team Lead position. Tailor your application to highlight relevant experience and skills that align with what Raven Housing Trust is looking for.
Highlight Leadership Experience: Since this role involves leading a team, make sure to emphasise any previous leadership or management experience you have. Provide specific examples of how you've successfully managed teams or projects in the past.
Showcase Problem-Solving Skills: Raven is looking for someone who can resolve technical and people issues. Include examples in your application that demonstrate your ability to identify problems and implement effective solutions.
Align with Company Values: Raven Housing Trust values collaboration, accountability, and customer focus. Make sure to reflect these values in your application by providing examples of how you've embodied them in your previous roles.
How to prepare for a job interview at Raven Housing Trust
✨Understand the Company Culture
Before your interview, take some time to research Raven Housing Trust's values and culture. They emphasise putting customers first and working collaboratively. Be prepared to discuss how your personal values align with theirs.
✨Showcase Your Leadership Skills
As a Cleaning Team Lead, you'll need to demonstrate your ability to lead and manage a team effectively. Prepare examples from your past experiences where you successfully led a team, resolved conflicts, or improved performance.
✨Familiarise Yourself with Cleaning Standards
Make sure you understand the standards expected in estate cleaning services. Be ready to discuss how you would ensure quality and handle complaints, as this is a key responsibility of the role.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
