At a Glance
- Tasks: Manage partnerships and coordinate teams to ensure smooth operations and successful delivery.
- Company: Join Ravelin, a fun and innovative fraud detection company with a strong culture.
- Benefits: Enjoy flexible working, health insurance, wellness budget, and generous holiday time.
- Other info: Participate in team lunches, board game nights, and community volunteering.
- Why this job: Make a real impact in the tech world while building valuable relationships.
- Qualifications: 3+ years in partnership or project management, with strong communication and coordination skills.
The predicted salary is between 59400 - 72600 £ per year.
Department: Account Management & Partnerships
Employment Type: Full Time
Location: London, Hybrid
Who are we?
Hi! We are Ravelin! We're a fraud detection company using advanced machine learning and network analysis technology to solve big problems. Our goal is to make online transactions safer and help our clients feel confident serving their customers. And we have fun in the meantime! We are a friendly bunch and pride ourselves in having a strong culture and adhering to our values of empathy, ambition, unity and integrity. We really value work/life balance and we embrace a flat hierarchy structure company-wide. Join us and you’ll learn fast about cutting-edge tech and work with some of the brightest and nicest people around - check out our Glassdoor reviews.
The Role
The Channel Partner Manager leads Ravelin's day-to-day relationship with our strategic parent-company partner and makes sure delivery and the relationship are well coordinated. This is a coordination and relationship role: you connect the right people across teams and stakeholders so the partnership runs smoothly.
You’ll coordinate across teams, run regular partnership meetings and updates, and own the process for handovers, actions and escalations. You’ll work across Ravelin's Account Management, Customer Success, Product and Engineering teams, and with the partner's commercial, product and operations teams.
Responsibilities
- Relationship management: Build and maintain trusted relationships with stakeholders at every level of the partner.
- Cross-functional coordination: Coordinate Ravelin's Account Management, Customer Success, Product and Engineering teams to support day to day success.
- Delivery: Lead delivery of operational projects with the partner, making sure merchants are well supported.
- Stakeholder engagement: Tailor communication to different audiences.
- Partnership governance: Run regular partnership meetings and leadership forums.
- Escalations and SLAs: Own escalations and SLA response times.
- Reviews and reporting: Lead SBRs and regular updates that share progress, challenges and successes.
What we're looking for
- At least 3 years' experience in partnership management, project management or consulting, within a start-up or a bank, ideally including managing a strategic partner rather than just clients.
- Confidence working with senior leaders on both sides of a partnership, and influencing without direct authority.
- A data-led approach: you can agree KPIs with a partner and build SBRs and reporting from them.
- Proven experience delivering operational projects and SBRs, with strong process and project management, running multiple workstreams and stakeholders at once.
- Excellent presentation skills: confident building and presenting to senior audiences, with clear, concise written and verbal communication.
- Comfort owning escalations and SLA response times.
- Strong product knowledge, with the curiosity to learn Ravelin's products in depth and explain them clearly to partner teams.
- Strong, proactive coordination: organised, pushing work forward across teams and managing your own workload and diary in a fast-paced environment.
- UK-based and able to travel regularly to the US.
Nice to haves
- Knowledge of the fraud and payments industry.
- Experience working inside, or alongside, a large acquirer or payments group.
- Familiarity with APIs, cloud or data science concepts.
Benefits
- Flexible Working Hours & Remote-First Environment — Work when and where you’re most productive, with flexibility and support.
- Comprehensive BUPA Health Insurance — Stay covered with top-tier medical care for your peace of mind.
- £1,000 Annual Wellness and Learning Budget — Prioritise your health, well-being and learning needs with funds for fitness, mental health, and more.
- Monthly Wellbeing and Learning Day — Take every last Friday of the month off to recharge or learn something new, up to you.
- 25 Days Holiday + Bank Holidays + 1 Extra Cultural Day — Enjoy generous time off to rest, travel, or celebrate what matters to you.
- Mental Health Support via Spill — Access professional mental health services when you need them.
- Aviva Pension Scheme — Plan for the future with our pension program.
- Ravelin Gives Back — Join monthly charitable donations and volunteer opportunities to make a positive impact.
- Fortnightly Randomised Team Lunches — Connect with teammates from across the company over in person or remote lunches every other week on us!
- Cycle-to-Work Scheme — Save on commuting costs while staying active.
- BorrowMyDoggy Access — Love dogs? Spend time with a furry friend through this unique perk.
- Weekly Board Game Nights & Social Budget — Unwind with weekly board games or plan your own socials, supported by a company budget.
*Job offers may be withdrawn if candidates do not meet our pre-employment checks: unspent criminal convictions, employment verification, and right to work.*
Channel Partner Manager in London employer: Ravelin
As a leading fraud detection company, we pride ourselves on fostering a dynamic and inclusive work culture that values collaboration and innovation. Our remote Legal Counsel role offers competitive compensation, comprehensive benefits, and ample opportunities for professional growth, allowing you to make a meaningful impact while enjoying the flexibility of working from anywhere. Join us to be part of a forward-thinking team dedicated to ensuring legal excellence in a rapidly evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Channel Partner Manager in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Channel Partner Manager at Ravelin!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Ravelin or be willing to refer you for that Channel Partner Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Ravelin who’s on the lookout for their next Channel Partner Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Channel Partner Manager role at Ravelin!
We think you need these skills to ace Channel Partner Manager in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Ravelin. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Ravelin
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Ravelin. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
