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- Tasks: Build strong relationships with clients and tackle complex problems using your analytical skills.
- Company: Join Ravelin, a fun and innovative fraud detection company with a strong culture.
- Benefits: Enjoy flexible working hours, comprehensive health insurance, and generous holiday time.
- Why this job: Make a real impact in online safety while working with cutting-edge technology.
- Qualifications: Experience in account management and a passion for solving business problems.
- Other info: Participate in team lunches, board game nights, and charitable initiatives.
The predicted salary is between 28800 - 48000 £ per year.
Who Are We? Hi! We are Ravelin. We're a fraud detection company using advanced machine learning and network analysis technology to solve big problems. Our goal is to make online transactions safer and help our clients feel confident serving their customers. We are a friendly bunch and pride ourselves in having a strong culture and adhering to our values of integrity, thoughtfulness, resourcefulness and ambition. We really value work/life balance and we embrace a flat hierarchy structure company-wide. Join us and you’ll learn fast about cutting-edge tech and work with some of the brightest and nicest people around.
The Role As an Account Manager, you will:
- Develop and maintain positive long-term relationships with our merchant partners.
- Proactively identify and manage new opportunities for clients.
- Understand complex problems and communicate solutions in a clear, concise, and persuasive manner.
- Be the key relationship partner with senior stakeholders.
- Stay informed about all stakeholders within the business.
- Work proactively, supported by a wider technical client support and investigations team.
Profile You are:
- Product minded and capable of learning complex information and communicating that knowledge to others.
- A strong analytical thinker who thrives in a fast-paced, dynamic environment.
- Equipped with a combination of business and technical knowledge to engage effectively with senior-level client contacts.
- Bold and persuasive in your communication and presentation skills.
- Passionate about using technology to solve business problems.
- Proactive and able to manage your own workload and diary for the benefit of clients and colleagues.
Requirements
- Understanding of Payments or Fraud.
- Account management experience.
- Ability to manage multiple projects and relationships simultaneously.
- Experience in proactively growing client relationships within an account.
- Experience in identifying, developing, negotiating, and closing deals.
- Proven ability to influence others and lead client engagements.
- Strong negotiation skills.
- Highly skilled communicator.
- Strong verbal and written presentation skills.
Benefits
- Flexible Working Hours & Remote-First Environment — Work when and where you’re most productive, with flexibility and support.
- Comprehensive BUPA Health Insurance — Stay covered with top-tier medical care for your peace of mind.
- £1000 Heka Budget per year — Prioritise your health and well-being with funds for fitness, mental health, and more.
- Monthly Wellbeing and Learning Day — Take every last Friday of the month off to recharge, on us.
- 25 Days Holiday + Bank Holidays + 1 Extra Cultural Day — Enjoy generous time off to rest, travel, or celebrate what matters to you.
- Mental Health Support via Spill — Access professional mental health services when you need them.
- Aviva Pension Scheme — Plan for the future with our pension program.
- Ravelin Gives Back — Join monthly charitable donations and volunteer opportunities to make a positive impact.
- Fortnightly Randomised Team Lunches — Connect with teammates from across the company over in person or remote lunches every other week.
- Cycle-to-Work Scheme — Save on commuting costs while staying active.
- BorrowMyDoggy Access — Love dogs? Spend time with a furry friend through this unique perk.
- Weekly Board Game Nights & Social Budget — Unwind with weekly board games or plan your own socials, supported by a company budget.
Account Manager employer: Ravelin
Contact Detail:
Ravelin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, and don’t be shy about asking for insights into the company culture and the role. A friendly chat can give you an edge and show your genuine interest.
✨Tip Number 2
Prepare for the interview by understanding Ravelin’s mission and values. Think about how your skills align with their goals in fraud detection and online safety. This will help you communicate effectively and show you’re the right fit.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience in account management and how you’ve successfully built relationships in the past. Use specific examples that highlight your analytical thinking and problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and voice into your writing. Remember, we’re a friendly bunch and value authenticity.
Tailor Your Application: Make sure to tailor your application specifically for the Account Manager role. Highlight your relevant experience in account management and how it aligns with our values of integrity and resourcefulness. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: We love clear communication, so keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to read through your skills and experiences. Remember, we’re looking for someone who can communicate complex ideas simply!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about us and what we do while you’re at it!
How to prepare for a job interview at Ravelin
✨Know Your Stuff
Before the interview, dive deep into Ravelin's mission and values. Understand their approach to fraud detection and how they use technology to solve problems. This will not only show your interest but also help you connect your skills to their needs.
✨Showcase Your Communication Skills
As an Account Manager, you'll need to communicate complex ideas clearly. Prepare examples of how you've successfully conveyed intricate information in past roles. Practise articulating your thoughts concisely and persuasively, as this will be key in your discussions.
✨Demonstrate Proactivity
Ravelin values proactive team members. Think of instances where you've taken the initiative to grow client relationships or identify new opportunities. Be ready to share these stories during your interview to highlight your resourcefulness.
✨Engage with Questions
Prepare thoughtful questions about Ravelin's culture, team dynamics, and future projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Plus, it opens up a two-way conversation that can make you more memorable.
