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- Tasks: Lead marketing operations, manage campaigns, and oversee e-commerce activities at Rave Coffee.
- Company: Join Rave Coffee, a brand committed to quality and sustainability in the coffee industry.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be part of a creative team driving impactful marketing strategies and enhancing customer experiences.
- Qualifications: Experience in marketing management and a strong understanding of industry trends required.
- Other info: Contribute to social and environmental objectives while fostering an inclusive team culture.
The predicted salary is between 43200 - 72000 £ per year.
Reports to: Managing Director
Role Summary
The Head of Marketing Operations is responsible for leading the day-to-day delivery of marketing, e-commerce, and customer-facing activity at Rave Coffee. This role ensures that campaigns, content, product launches, digital activity, and lifecycle communications are executed efficiently, on time, and to a high standard — in full alignment with the brand.
Working under the Managing Director, this role is responsible for translating brand and creative strategy (as developed by the Brand Director) into actionable plans, clear timelines, and smooth execution. They manage the Marketing and E-commerce teams, coordinate internal and external resources, and maintain momentum across all brand-related workstreams.
Core Responsibilities
Campaign & Project Delivery
• Deliver against the campaign calendar set by the Brand Director — ensuring timelines, responsibilities, and execution plans are in place and on track.
• Translate strategic and creative briefs into practical timelines, deliverables, and responsibilities.
• Lead cross-functional planning meetings and status tracking to ensure momentum and alignment.
Digital & CRM Execution
• Oversee the execution of DTC lifecycle communications (email, SMS, automation flows).
• Work with the E-commerce team to manage content updates, product merchandising, landing pages, and seasonal refreshes.
• Coordinate with performance marketing partners to align media output with wider brand and campaign plans.
Performance & Optimisation
• Monitor marketing and retention KPIs and feed insights into planning.
• Continuously improve workflows, prioritisation, and team processes to reduce friction and increase output quality.
• Track project timelines and identify delivery risks or resourcing gaps early.
Team Management
• Line manage the Marketing and E-commerce teams, providing structure, clarity, and ongoing performance guidance.
• Run weekly team standups, prioritisation sessions, and retrospectives.
• Ensure the team remains focused on the right work — with space for both delivery and improvement.
• Manage all people processes including recruitment, performance management, absence management and create an inclusive culture in the team
Relationship Management
• Manage external relationships with agencies delivering work to project scope, cost and quality
• Escalate any external supplier relationship issues to the Brand Director to ensure timely resolution
Cross-Functional Collaboration
• Work closely with the Brand Director to ensure the brand’s creative vision is delivered consistently and to the expected standard.
• Liaise with Product, Ops, Wholesale, and external agencies to coordinate cross-functional launch and campaign execution.
Budget Management
• Own the marketing budget execution — tracking spend against plan, managing purchase orders and supplier processes, and ensuring efficient use of resources.
• Report on budget performance monthly and flag risks or underspend/overspend issues early.
General responsibilities
• To actively contribute to Rave\’s social and environmental objectives, fostering a culture of responsibility and positive impact
• Awareness of personal health and safety at work, as well as the safety of others, by adhering to established protocols, identifying potential risks, and promptly reporting any concerns to ensure a secure work environment for all
Personal specification
A formal qualification in a marketing, business or related field or gained through extensive experience
Experience in managing a marketing team or managing staff in a marketing-related industry
Strong knowledge that is continually developed on industry trends, emerging technologies and best practice in marketing
Experience in managing marketing projects
An effective communicator with an ability to present marketing information in a clear way
Strong collaboration skills and influencing skills
Technically competent, commercially savvy and a strong leader of people
Head of Marketing Operations employer: Rave Coffee
Contact Detail:
Rave Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Marketing Operations
✨Tip Number 1
Familiarise yourself with Rave Coffee's brand and values. Understanding their mission and how they position themselves in the market will help you align your experience and ideas with their goals during discussions.
✨Tip Number 2
Network with current or former employees of Rave Coffee on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Head of Marketing Operations role.
✨Tip Number 3
Prepare to discuss specific examples of successful marketing campaigns you've led, particularly those that involved cross-functional collaboration. Highlighting your ability to manage teams and deliver results will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest trends in digital marketing and e-commerce. Being able to speak knowledgeably about emerging technologies and best practices will demonstrate your commitment to continuous improvement and innovation in the field.
We think you need these skills to ace Head of Marketing Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in marketing operations, team management, and project delivery. Use specific examples that demonstrate your ability to lead campaigns and manage teams effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for marketing and how your skills align with the role at Rave Coffee. Mention your experience in managing marketing projects and your understanding of digital and CRM execution.
Showcase Leadership Skills: Emphasise your leadership experience in your application. Provide examples of how you've successfully managed teams, facilitated cross-functional collaboration, and improved workflows in previous roles.
Highlight Budget Management Experience: If you have experience managing budgets, make sure to include this in your application. Discuss how you've tracked spending, managed resources efficiently, and reported on budget performance in past positions.
How to prepare for a job interview at Rave Coffee
✨Showcase Your Leadership Skills
As the Head of Marketing Operations, you'll be managing teams and leading projects. Be prepared to discuss your leadership style, how you motivate your team, and examples of successful project management from your past experiences.
✨Demonstrate Your Strategic Thinking
This role requires translating creative strategies into actionable plans. Prepare to share specific instances where you've successfully developed and executed marketing strategies, highlighting your ability to align with brand vision and objectives.
✨Familiarise Yourself with Digital Marketing Trends
Given the focus on digital execution and CRM, brush up on the latest trends in e-commerce and digital marketing. Be ready to discuss how you've implemented new technologies or strategies in previous roles to enhance customer engagement.
✨Prepare for Cross-Functional Collaboration Questions
You'll need to work closely with various departments. Think of examples where you've successfully collaborated with other teams, managed external relationships, and ensured alignment across different functions to achieve common goals.