Role Title: Service Communications Associate
Department: Propositions & Service Experience
Location: London
Role Type: 12 Month FTC / Secondment
The Role
The Service Communications Associate will support the Service Communications Lead in delivering clear, consistent and timely communications across client journeys.
The role is focused on delivery, coordination and quality of communications, ensuring outputs improve client understanding, align to Rathbones’ service principles and adhere to Consumer Duty requirements.
This is a new role within the function providing considerable opportunity to increase your profile across the business and improve client experience in a far reaching and high profile function.
Outcomes of the Role
- Deliver service communications in line with agreed plans and timelines
- Draft, edit, and publish communication materials across relevant channels
- Ensure communications are clear, concise, and aligned to brand standards and tone of voice
- Apply plain English principles to support client understanding
- Review communications against Consumer Duty principles, ensuring clarity, completeness, and positive client outcomes
- Coordinate stakeholder inputs, feedback, and approvals across teams
- Support communication of service updates, changes, and disruptions in a timely and structured way
- Follow governance and "air traffic control" processes established by the Lead
- Maintain communication trackers and support reporting where required
Knowledge, Skills and Experience
- Strong written communication skills with the ability to simplify complex information
- Good organisational skills and attention to detail
- Ability to manage multiple priorities and deadlines
- Able to challenge in a constructive and collaborative way, ensuring the best outcomes for clients and the business
- Experience of Monday.com or similar workflow tools an advantage
- Proven experience in service communication, internal communications, corporate communications, or public relations
- Experience of working in a regulated or professional services environment
- Project management experience would be an advantage
- Prior experience in managing service changes, updates, or disruptions would be an advantage
Service Communications Associate employer: Rathbones
Rathbones is an excellent employer that fosters a collaborative and innovative work culture, particularly within our hybrid Business Delivery Change team. We offer a comprehensive remuneration package, including a pension, medical insurance, and discretionary bonuses, alongside ample opportunities for professional growth and development in the dynamic field of investment management.
