At a Glance
- Tasks: Be the friendly face of Rathbones, welcoming clients and managing office services.
- Company: Join a prestigious wealth management firm with a rich history since 1742.
- Benefits: Enjoy a competitive salary, private medical insurance, and flexible holidays.
- Other info: Engage in social groups and networks for personal growth and community.
- Why this job: Make a real impact by providing exceptional service in a supportive environment.
- Qualifications: Strong communication skills and customer service experience are essential.
The predicted salary is between 25000 - 30000 £ per year.
Rathbones provides individual investment and wealth management services for private clients, charities, trustees and professional partners.
We have been trusted for generations to manage and preserve our clients’ wealth.
Our tradition of investing and acting responsibly has been with us from the beginning and continues to lead us forward.
Our ambition is to be recognised as the UK’s most responsible wealth manager.
In business since 1742. A FTSE 250 listed company. Managing more than £113 billion* for our clients. 20+ offices throughout the UK and Jersey.
*Funds under management at 30 September 2025.
Role Title: Receptionist Office Coordinator
Division: Rathbones Investment Management Location: Manchester Contract: Permanent Working pattern: On-site 5 days per week
About the Role
To support the delivery of consistent and high-quality Front of House services which includes the provision of face-to-face client visits, switchboard services, colleague queries, and co-ordination of room bookings for the Manchester office.
- What you’ll be responsible for
- Provide a professional and efficient switchboard service.
- Act as the face and voice of the company, delivering service excellence to all clients.
- Meet and greet guests upon arrival.
- Liaise with clients and Investment Managers to ensure a seamless client experience.
- Manage office room bookings using Condeco.
- Arrange catering for clients as requested, ensuring high standards are maintained.
- Assist with clearing down meeting rooms and maintaining the presentation of client areas.
- Ensure cleanliness standards are upheld in the client kitchen and replenish stock as required.
- Support office services, including the processing and collection of post.
- Communicate effectively with departments across the wider group.
- Highlight any issues relating to Teams or Touchpoint that may impact client services.
- Take responsibility for ongoing professional development and continuous learning.
About you
- Strong communication skills and customer service experience.
- Delivering service excellence to all guests arriving at reception.
- Able to adapt to last-minute changes while communicating effectively with the team.
- Excellent time management skills, ensuring all scheduled meetings are fully prepared before client arrival.
- Consistently achieving objectives set Ability to work under pressure and adapt quickly to changing priorities. by the Front of House Manager.
- Confident communicator, comfortable engaging with stakeholders at all levels.
- Strong organisational skills with the ability to manage time effectively.
- Professional and capable of representing the company to a high standard.
- Competent in using Outlook and Microsoft Teams.
- Comfortable building rapport with both staff and clients while providing exceptional service
- Ability to work under pressure and adapt quickly to changing priorities.
- Our offer to you
We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong.
We offer a comprehensive remuneration package, which we review regularly, and benefits include:
- A company pension - 9% non-contributory or 10% if you contribute 5%
- Private medical insurance – Individual on joining, family after 1 year’s service
- Life assurance
- 8 x salary
- Income protection – 75 % salary
- Company share scheme
- Discretionary bonus
- Flexible holidays – purchase up to 5 additional days
- Green Car Scheme
- Family friendly policies – enhanced family leave for parents & carers
- Study support – study days and funding for courses and qualifications
- Season travel ticket loans
- Volunteering days
- Gym discounts
- Other voluntary benefits you can choose to suit you
Our employees can choose to take part in various social groups and communities to support their wellbeing, growth, development and sense of community. These include:
Sports & Social Committees , such as cricket, football, netball, running, yoga, quiz nights, charity bake sales and much more.
Inclusion Networks that help us drive change within the organisation such as Gender Balance, Multicultural, Abilities Count, Pride, Social Mobility, Generations, Menopause Matters@Rathbones’ and Armed Forces.
The Next Gen IM Network , which brings together a community of trainees from across the UK, who are all at the early stages of their careers and offers development opportunities, exposure across the business as well as peer support and connection.
Life at Rathbones
We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues.
Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people.
At Rathbones, we provide meaningful work, opportunities, and a voice to all.
We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds.
We welcome individuals who share our values.
We’re a Disability Confident Employer (level 2) under the UK Government scheme.
This means we’ve signed up to a set of commitments around how we recruit, retain and develop people with disabilities.
Find out more about the Government Scheme online, click here . If you require adjustments to apply for a role at Rathbones, please contact us via recruit@rathbones. com to let us know what adjustments you may need.
Mission
We believe in playing the long game.
That means building consistent results, earning trust and doing the right thing — for our clients, our colleagues and the communities we’re part of.
Our values shape how we work: - We aim high - We get it done - We show we care - We do the right thing
These aren’t just words on a wall. They guide how we treat each other, how we make decisions and how we build relationships that last.
We will close this advert once we have received enough applications for the next stage. Please submit your application as soon as possible to ensure you don’t miss out.
Receptionist Office Coordinator in Manchester employer: Rathbones
Rathbones is an excellent employer that fosters a collaborative and innovative work culture, particularly within our hybrid Business Delivery Change team. We offer a comprehensive remuneration package, including a pension, medical insurance, and discretionary bonuses, alongside ample opportunities for professional growth and development in the dynamic field of investment management.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist Office Coordinator in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rathbones. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rathbones before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist Office Coordinator in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rathbones:Your cover letter is your chance to shine! Tell us why you want to work at Rathbones specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rathbones!
How to prepare for a job interview at Rathbones
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
