Service Communications Associate in London

At Rathbones, we help people invest their money well, so they can live well. That means more than financial returns – it’s about helping people feel confident in their decisions and supported in their future. We don’t just manage money, we guide people through life’s big moments, helping them stay on track and focus on what matters most.

We’re proud to be one of the UK’s leading wealth managers, with £113.6bn in assets under management (as of March 2026) and 20+ offices across the UK and Channel Islands. We’re a FTSE 250 company with national reach and a local feel – and we’re growing.

The Service Communications Associate will support the Service Communications Lead in delivering clear, consistent and timely communications across client journeys. The role is focused on delivery, coordination and quality of communications, ensuring outputs improve client understanding, align to Rathbones’ service principles and adhere to Consumer Duty requirements. This is a new role within the function providing considerable opportunity to increase your profile across the business and improve client experience in a far-reaching and high-profile function.

Outcomes of the Role

• Deliver service communications in line with agreed plans and timelines
• Draft, edit, and publish communication materials across relevant channels
• Ensure communications are clear, concise, and aligned to brand standards and tone of voice
• Apply plain English principles to support client understanding
• Review communications against Consumer Duty principles, ensuring clarity, completeness, and positive client outcomes
• Coordinate stakeholder inputs, feedback, and approvals across teams
• Support communication of service updates, changes, and disruptions in a timely and structured way
• Follow governance and “air traffic control” processes established by the Lead
• Maintain communication trackers and support reporting where required

Knowledge, Skills and Experience

• Strong written communication skills with the ability to simplify complex information
• Good organisational skills and attention to detail
• Ability to manage multiple priorities and deadlines
• Able to challenge in a constructive and collaborative way, ensuring the best outcomes for clients and the business
• Experience using digital communication tools (e.g. CMS, email platforms, intranet)
• Strong stakeholder collaboration skills
• Experience of Monday.com or similar workflow tools an advantage
• Proven experience in service communication, internal communications, corporate communications, or public relations
• Experience of working in a regulated or professional services environment
• Project management experience would be an advantage
• Prior experience in managing service changes, updates, or disruptions would be an advantage

Our offer to you

We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong. We offer a comprehensive remuneration package, which we review regularly, and benefits include:

• A company pension - 9% non-contributory or 10% if you contribute 5%
• Private medical insurance – Individual on joining, family after 1 year’s service
• Life assurance - 8 x salary
• Income protection – 75 % salary
• Company share scheme
• Discretionary bonus
• Flexible holidays – purchase up to 5 additional days
• Green Car Scheme
• Family friendly policies – enhanced family leave for parents & carers
• Study support – study days and funding for courses and qualifications
• Season travel ticket loans
• Volunteering days
• Gym discounts
• Other voluntary benefits you can choose to suit you

Our employees can choose to take part in various social groups and communities to support their wellbeing, growth, development and sense of community. These include: Sports & Social Committees, such as cricket, football, netball, running, yoga, quiz nights, charity bake sales and much more. Inclusion Networks that help us drive change within the organisation such as Gender Balance, Multicultural, Abilities Count, Pride, Social Mobility, Generations, Menopause Matters@Rathbones and Armed Forces. The NextGen IM Network, which brings together a community of trainees from across the UK, who are all at the early stages of their careers and offers development opportunities, exposure across the business as well as peer support and connection.

Life at Rathbones

We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all. We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values. We’re a Disability Confident Employer (level 2) under the UK Government scheme. This means we’ve signed up to a set of commitments around how we recruit, retain and develop people with disabilities. If you require adjustments to apply for a role at Rathbones, please contact us via recruit@rathbones.com to let us know what adjustments you may need.

Mission

We believe in playing the long game. That means building consistent results, earning trust and doing the right thing — for our clients, our colleagues and the communities we’re part of. Our values shape how we work:

• We aim high
• We get it done
• We show we care
• We do the right thing

These aren’t just words on a wall. They guide how we treat each other, how we make decisions and how we build relationships that last. We will close this advert once we have received enough applications for the next stage. Please submit your application as soon as possible to ensure you don’t miss out.