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- Tasks: Lead a team to transform client experiences and enhance service delivery.
- Company: Prominent financial advisory firm focused on client journey design.
- Benefits: Competitive salary, leadership opportunities, and impactful work.
- Why this job: Shape customer interactions and drive innovation in financial services.
- Qualifications: Extensive experience in customer experience design and strong leadership skills.
- Other info: Collaborative environment with a focus on service excellence.
The predicted salary is between 43200 - 72000 £ per year.
A prominent financial advisory firm is seeking a Senior Business Designer to transform client experiences by overseeing the entire client journey. The role involves leading a team of Service Designers, fostering partnerships across departments, and driving the implementation of service standards.
Ideal candidates will have substantial experience in customer experience design within financial services, demonstrating strong leadership and problem-solving skills. This position offers the opportunity to shape customer interactions and improve service delivery across various touchpoints.
Head of Service Experience — Customer Journey Design in London employer: Rathbones
Contact Detail:
Rathbones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Experience — Customer Journey Design in London
✨Tip Number 1
Network like a pro! Reach out to connections in the financial services sector and let them know you're on the hunt for a role. You never know who might have the inside scoop on opportunities or can refer you directly.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, be ready to discuss your past experiences in customer journey design. Use specific examples that highlight your leadership and problem-solving skills.
✨Tip Number 3
Prepare for interviews by researching the company’s service standards and client journey. Tailor your responses to demonstrate how your vision aligns with their goals. This shows you’re not just looking for any job, but you’re genuinely interested in making an impact.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and connect with the right people. Plus, it’s a great way to stay updated on new openings tailored to your skills.
We think you need these skills to ace Head of Service Experience — Customer Journey Design in London
Some tips for your application 🫡
Showcase Your Experience: Make sure to highlight your experience in customer experience design, especially within financial services. We want to see how you've transformed client journeys in the past, so don’t hold back on those success stories!
Demonstrate Leadership Skills: As a Head of Service Experience, leadership is key. Use your application to illustrate how you've led teams and fostered collaboration across departments. We love seeing examples of how you've inspired others to achieve great results.
Be Problem-Solving Savvy: This role is all about tackling challenges head-on. Share specific instances where you've identified problems and implemented effective solutions. We’re keen to know how you approach obstacles in the customer journey.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Rathbones
✨Know the Client Journey Inside Out
Before your interview, dive deep into understanding the client journey in financial services. Familiarise yourself with common pain points and successful strategies used by leading firms. This will help you articulate how your experience aligns with transforming client experiences.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership style and how you've successfully led teams in the past. Be ready to discuss specific instances where you fostered collaboration across departments to enhance service delivery.
✨Demonstrate Problem-Solving Prowess
Think of challenges you've faced in customer experience design and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your analytical skills and innovative solutions.
✨Engage with Service Standards
Research the service standards relevant to the financial advisory sector. Be prepared to discuss how you would implement and uphold these standards within a team, ensuring a consistent and high-quality client experience across all touchpoints.
