At a Glance
- Tasks: Be the face of our company, delivering exceptional service to clients and managing events.
- Company: Join a leading wealth management firm with a focus on client care.
- Benefits: Enjoy a permanent role with a Monday to Friday schedule and a supportive team environment.
- Other info: Dynamic role with opportunities to support exciting projects and develop your career.
- Why this job: Make a real impact by creating memorable experiences for clients and colleagues.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 25000 - 30000 £ per year.
Role Title: Front Of House Events Administrator
Division: Wealth Management Client Care
Location: Birmingham
Contract: Permanent
Working pattern: Monday to Friday 9am – 5pm
About the Role
To support the delivery of consistent and high-quality Front of House services which includes the provision of face-to-face client visits, switchboard services, colleague queries, and co-ordination of room bookings for the Birmingham office and other offices across the Group as per business requirements.
What you will be responsible for:
- The face and voice of the company, provide service excellence to all clients and visitors.
- Deliver a professional, efficient switchboard service.
- Meet and greet guests on arrival as per our Standard Operating Procedure (when launched).
- Liaise with clients and colleagues to create a seamless service.
- Administer room bookings for the office, including meeting room prep and maintenance for internal and external meetings (e.g. arranging desks/seating and coordinating technology requirements for meetings).
- Provide catering for colleagues and clients as per requests, ensuring standards are met and relevant stocks are maintained and machinery is functioning and clean on a daily basis (e.g. maintaining coffee machine and availability of required stock).
- Assist with clear downs and general presentation support for all office areas (i.e. client areas and staff/storage areas).
- Ensure cleanliness standards are met in the client kitchen and stock is replenished.
- Support in processing and preparation for collection and sending of post as required.
- Responsible for maintaining office supplies across the office i.e. stationery, print supplies. Check stock/availability each week.
- Responsible for preparation of and collation of Marketing collateral for Birmingham office.
- Banking of cheques received in-office & sending daily confirmation to Finance Team.
- Provide Stock Reconciliations team with daily safe custody report.
- Purchase orders and Invoices – i.e. arranging and sending to Accounts Payable to action.
- Act as the primary point of contact for The Colmore Building, including liaising with building management and associated contractors/vendors.
About you
- Support on ad-hoc projects as required by the Group for your site.
- Any other duties as required.
Measures of success:
- Service excellence provided to all guests arriving at reception.
- Adapting to last minute changes, communicating with the team.
- Time management, ensure all scheduled meetings are fully pre-prepared before the client's arrival.
- Achieving objectives agreed with Line Manager.
Guest Experience & Events Administrator in Birmingham employer: Rathbones
As a Guest Experience & Events Administrator in our Birmingham office, you will be part of a dynamic team dedicated to delivering exceptional service and creating memorable experiences for our clients. We pride ourselves on fostering a supportive work culture that encourages professional growth and development, offering opportunities to enhance your skills while enjoying a collaborative environment. With a focus on work-life balance and a commitment to excellence, we ensure that our employees feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience & Events Administrator in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and how they treat clients. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your greeting skills! Since you'll be the face of the company, make sure you can confidently greet guests and handle queries. Role-play with a friend or in front of a mirror to nail that first impression.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples where you've successfully managed multiple tasks or events. This will demonstrate your ability to juggle room bookings and client needs seamlessly.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest Experience & Events Administrator in Birmingham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick, especially in relation to guest experience.
Tailor Your Application:Make sure to tailor your application specifically for the Guest Experience & Events Administrator role. Highlight your relevant skills and experiences that align with the responsibilities mentioned in the job description. We love seeing how you connect your background to our needs!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your key points stand out, so we can quickly see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Rathbones
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Guest Experience & Events Administrator. Familiarise yourself with the key tasks like managing room bookings, providing switchboard services, and ensuring cleanliness standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As the face and voice of the company, it's crucial to demonstrate your customer service prowess. Prepare examples from your past experiences where you've provided excellent service or handled difficult situations. This will highlight your ability to create a seamless experience for clients and visitors.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think about how you would handle last-minute changes or unexpected challenges in a busy office environment. Practising these scenarios can help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company's approach to client care, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
