Front of House and Events Administrator in Birmingham

At Rathbones, we help people invest their money well, so they can live well. That means more than financial returns – it’s about helping people feel confident in their decisions and supported in their future. We don’t just manage money, we guide people through life’s big moments, helping them stay on track and focus on what matters most.

We’re proud to be one of the UK’s leading wealth managers, with over £109bn in assets under management and 20+ offices across the UK and Channel Islands. We’re a FTSE 250 company with national reach and a local feel – and we’re growing.

About the Role

To support the delivery of consistent and high-quality Front of House services which includes the provision of face-to-face client visits, switchboard services, colleague queries, and co-ordination of room bookings for the Birmingham office and other offices across the Group as per business requirements.

What you will be responsible for:

• The face and voice of the company, provide service excellence to all clients and visitors.
• Deliver a professional, efficient switchboard service.
• Meet and greet guests on arrival as per our Standard Operating Procedure (when launched).
• Liaise with clients and colleagues to create a seamless service.
• Administer room bookings for the office, including meeting room prep and maintenance for internal & external meetings (e.g. arranging desks/seating and coordinating technology requirements for meetings).
• Provide catering for colleagues and clients as per requests, ensuring standards are met and relevant stocks are maintained and machinery is functioning and clean on a daily basis.
• Assist with clear downs and general presentation support for all office areas (i.e. client areas and staff/storage areas).
• Ensure cleanliness standards are met in the client kitchen and stock is replenished.
• Support in processing and preparation for collection and sending of post as required.
• Responsible for maintaining office supplies across office i.e. stationary, print supplies. Check stock/availability each week.
• Responsible for preparation of and collation of Marketing collateral for Birmingham office.
• Banking of cheques received in-office & sending daily confirmation to Finance Team.
• Provide Stock Reconciliations team with daily safe custody report.
• Purchase orders and Invoices – i.e. arranging and sending to Accounts Payable to action.
• Act as the primary point of contact for The Colmore Building, including liaising with building management and associated contractors/vendors.

About you:

• Support on ad-hoc projects as required by the Group for your site.
• Any other duties as required.

Measures of success:

• Strong communication services.
• Service excellence provided to all guests arriving at reception.
• Adapting to last minute changes, communicating with the team.
• Time management, ensure all scheduled meetings are fully pre-prepared before the client's arrival.
• Achieving objectives agreed with Line Manager.

Our offer to you:

We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong. We offer a comprehensive remuneration package, which we review regularly, and benefits include:

• A company pension - 9% non-contributory or 10% if you contribute 5%.
• Private medical insurance – Individual on joining, family after 1 year’s service.
• Life assurance - 8 x salary.
• Income protection – 75 % salary.
• Company share scheme.
• Discretionary bonus.
• Flexible holidays – purchase up to 5 additional days.
• Green Car Scheme.
• Family friendly policies – enhanced family leave for parents & carers.
• Study support – study days and funding for courses and qualifications.
• Season travel ticket loans.
• Volunteering days.
• Gym discounts.
• Other voluntary benefits you can choose to suit you.

Our employees can choose to take part in various social groups and communities to support their wellbeing, growth, development and sense of community. These include: Sports & Social Committees, such as cricket, football, netball, running, yoga, quiz nights, charity bake sales and much more. Inclusion Networks that help us drive change within the organisation such as Gender Balance, Multicultural, Abilities Count, Pride, Social Mobility, Generations, Menopause Matters@Rathbones and Armed Forces.

The NextGen IM Network, which brings together a community of trainees from across the UK, who are all at the early stages of their careers and offers development opportunities, exposure across the business as well as peer support and connection.

Life at Rathbones:

We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all. We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values. We’re a Disability Confident Employer (level 2) under the UK Government scheme. This means we’ve signed up to a set of commitments around how we recruit, retain and develop people with disabilities.

If you require adjustments to apply for a role at Rathbones, please contact us via recruit@rathbones.com to let us know what adjustments you may need.

Mission:

We believe in playing the long game. That means building consistent results, earning trust and doing the right thing — for our clients, our colleagues and the communities we’re part of. Our values shape how we work:

• We aim high.
• We get it done.
• We show we care.
• We do the right thing.

These aren’t just words on a wall. They guide how we treat each other, how we make decisions and how we build relationships that last. We will close this advert once we have received enough applications for the next stage. Please submit your application as soon as possible to ensure you don’t miss out.