Business Analyst - Financial Crime Remediation in London

At Rathbones, our purpose is to help more people invest their money well, so they can live well. We are one of the UK’s leading providers of wealth management, investment management, financial planning and asset management services. We work with individuals and families, charities, trustees, financial advisers and other professional partners to help them make confident decisions about money and investments.

Our advisers take the time to understand each client’s goals, values and circumstances. Together, we create a personalised approach designed to manage, preserve and grow their wealth over the long term. Our services include discretionary investment management, financial planning, fund and asset management, tax planning, trust and company management, and specialist responsible investment services through Rathbone Greenbank Investments. We also work with financial advisers to help them deliver positive outcomes for their clients.

With roots dating back to 1742, Rathbones has been trusted for generations. Today, we manage £120.7 billion of client assets, supported by more than 700 investment professionals across 21 offices in the UK and Channel Islands. Rathbones Group Plc is a FTSE 250-listed company.

About the Role

Rathbones is delivering a programme of financial crime client remediation to bring existing client due diligence up to the required standard. The Business Analyst will work directly with the First Line of Defence FCC Programme Manager to provide the data, analytical, governance and reporting support needed to deliver the programme accurately, on time and with a clear audit trail.

The role has four core components:

• Managing and reconciling remediation data;
• Producing management information (MI) and reporting;
• Maintaining the project plan and RAID log;
• Acting as Secretariat to the Line 1 Client Non-Responder Forum.

What you’ll be responsible for:

• Data management and analysis: Maintain the remediation master data set as the golden source, including client populations, cohorts, prioritisation and case status. Perform reconciliations between workbooks and extracts, identifying duplicates, gaps and inconsistencies, and confirming no data has been lost or corrupted. Apply and maintain cohort and prioritisation logic, including re-sequencing approved escalations and recording the rationale for each change. Prepare population breakdowns and sample data to support internal governance, Skilled Person and regulatory requests. Apply version control, data quality checks and appropriate information classification to all programme data.
• MI and reporting: Produce the weekly MI pack and supporting dashboards, covering outreach stages, case progress, overdue cases and release from restrictions. Draft executive summaries and commentary for senior management and programme governance forums. Produce Non-Responder Forum MI by remediation activity, including cases listed, deferred, returned and concluded, outcomes, ageing and open actions. Respond to ad hoc data requests from stakeholders accurately and within agreed timescales.
• Project plan and RAID log: Maintain the integrated project plan, tracking milestones, dependencies and deliverables, and flagging slippage early. Own the RAID log (risks, assumptions, issues and dependencies), ensuring each item has a named owner, due date and current status. Track actions from programme meetings through to completion and elevate overdue items to the Programme Manager. Support the preparation of programme governance papers and change control documentation. Maintain the standing invitation and case pipeline and circulate the agenda and complete packs one working day before each weekly Forum. Quality-assure submissions against the escalation pro-forma and pre-escalation checklist before cases are listed. Record attendance, quorum, conflicts, recommendations, rationale, alternatives, dissent, conditions and review dates. Issue minutes or the decision log within two working days, update the Non-Responder Register and refer recommendations to the relevant approver. Track Forum actions to completion and ensure SAR-related information is excluded from Forum papers and broadly accessible.
• Stakeholder and programme support: Act as a point of contact for data and reporting queries from Investment Managers and their teams, the outreach team, Middle Office and Second Line FCC. Support the maintenance of programme materials, including outreach trackers and Client Remediation Hub content. Identify opportunities to improve processes, data quality and reporting efficiency.

About you:

• Excel and Data: Advanced Excel: XLOOKUP / INDEX-MATCH, pivot tables, advanced filters, conditional formatting and data validation. Reconciling large data sets and identifying duplicates and exceptions. Strong attention to detail and accuracy.
• MI and Reporting: Producing clear, accurate MI and dashboards for senior audiences. Writing concise commentary and executive summaries.
• Project Support: Maintaining project plans, RAID logs and action trackers. Working to tight, fixed deadlines.
• Governance: Minute-taking and secretariat support for decision-making forums. Handling confidential information with discretion. Understanding of KYC / CDD principles.
• Tools: Proficient in Word, PowerPoint, Outlook, Teams and SharePoint. Experience with CRM or case management data (e.g. Salesforce).
• MI and reporting: Experience of regulatory or skilled person reporting.
• Project Support: Project management or business analysis qualification (e.g. PRINCE2, APM, BCS).
• Governance: Experience supporting committees in a regulated firm. Experience in AML / KYC remediation within wealth management or financial services.
• Tools: Experience of Microsoft Copilot or similar productivity tools.

Our offer to you:

We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong. We offer a comprehensive remuneration package, which we review regularly, and benefits include:

• A company pension - 9% non-contributory or 10% if you contribute 5%
• Private medical insurance – Individual on joining, family after 1 year’s service
• Life assurance - 8 x salary
• Company share scheme
• Discretionary bonus
• Flexible holidays – purchase up to 5 additional days
• Green Car Scheme
• Family friendly policies – enhanced family leave for parents & carers
• Study support – study days and funding for courses and qualifications
• Season travel ticket loans
• Other voluntary benefits you can choose to suit you

Our employees can choose to take part in various social groups and communities to support their wellbeing, growth, development and sense of community. These include:

• Sports & Social Committees, such cricket, football, netball, running, yoga, quiz nights, charity bake sales and much more.
• Inclusion Networks that help us drive change within the organisation such as Gender Balance, Multicultural, Abilities Count, Pride, Social Mobility, Generations, Menopause and Armed Forces.

Life at Rathbones:

We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all. We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values.

We’re a Disability Confident Employer (level 2) under the UK Government scheme. This means we’ve signed up to a set of commitments around how we recruit, retain and develop people with disabilities. If you require adjustments to apply for a role at Rathbones, please contact us to let us know what adjustments you may need.

Mission:

We believe in playing the long game. That means building consistent results, earning trust and doing the right thing — for our clients, our colleagues and the communities we’re part of. Our values shape how we work:

• We aim high
• We get it done
• We show we care
• We do the right thing

These aren’t just words on a wall. They guide how we treat each other, how we make decisions and how we build relationships that last.