Client Service Executive in Stoke-on-Trent

Client Service Executive in Stoke-on-Trent

Stoke-on-Trent Full-Time 30000 - 40000 £ / year (est.) No working from home possible
Rathbones Group Plc

At a Glance

  • Tasks: Coordinate new business take-on and provide AML support to investment teams.
  • Company: Join Rathbones, a rewarding workplace focused on your career growth.
  • Benefits: Clear paths to progression and opportunities to share in our success.
  • Other info: No professional qualifications needed; just bring your attention to detail and adaptability.
  • Why this job: Make a real impact while developing your skills in a dynamic environment.
  • Qualifications: Strong Microsoft Office skills and a background in compliance/AML required.

The predicted salary is between 30000 - 40000 £ per year.

A rewarding place to work. At Rathbones, we invest in everyone's tomorrow that includes our people. We are always looking for future talent, and we can help you build a rewarding career with clear paths to progression and the opportunity to share in the success of our business.

The Role

  • To co-ordinate the take on of new business and provide AML and operational support to the Investment Teams in Jersey and UK Delegated Investment Managers.
  • To provide first line of defence file reviews, and where relevant report on regulatory and CDD risk analysis to Management Team.

Outcomes of the Role

  • Ensure new RIMI business & clients comply with JFSC requirements.
  • Act as point of contact between RIM Branches and RIMI.
  • Maintenance of Client (RIMIL, & RIM-managed clients) and other databases.
  • Ensure due diligence is completed on new accounts prior to sign off and opening of RID account, including assisting with enhanced due diligence and liaison with the AML Team as required post-receipt of external CDD information.
  • Assist fund managers in the due diligence requirements and liaise with the MLCO and/or the clients in this connection if required.
  • BNP PAAC updates and maintenance.
  • AML file reviews, and production of Management Information.
  • Welcome letter weekly chasers.
  • New file set up and archive.

Knowledge & Experience

  • Excellent Microsoft Office skills (Word, Excel, PowerPoint, Outlook) and database experience and skills; able to deal with data quickly and accurately and relate and compare data from different sources.
  • Recognise trends, identifying key issues and securing relevant information.
  • Ability to plan and manage time effectively, allocating realistic timescales in order to achieve and meet deadlines.
  • Remain objective under pressure and continue to work productively and in a focused way.
  • Ability to assimilate information quickly and learn on the job to develop expertise in own area and capably answer technical questions from clients and colleagues.
  • Strong attention to detail.
  • Communicate, both verbally and through the written word, in an effective and positive manner, adopting a flexible and adaptable approach.
  • No professional qualifications required. Compliance/AML background/knowledge required.
  • Strong background in Jersey Regulations, particularly AML and due diligence.

Client Service Executive in Stoke-on-Trent employer: Rathbones Group Plc

At Rathbones, we pride ourselves on being a rewarding employer that invests in the future of our people. Located in Jersey, we offer a vibrant work culture that fosters professional growth and provides clear paths for career progression, alongside the opportunity to share in the success of our business. With a strong focus on compliance and operational excellence, our team members benefit from a supportive environment that encourages collaboration and continuous learning.

Rathbones Group Plc

Contact Details:

Rathbones Group Plc Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Client Service Executive in Stoke-on-Trent

Tip Number 1

Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.

Tip Number 2

Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you answer questions confidently and show that you're genuinely interested in being part of their team.

Tip Number 3

Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your experience and how it relates to the role of Client Service Executive at Rathbones.

Tip Number 4

Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.

We think you need these skills to ace Client Service Executive in Stoke-on-Trent

Client Relationship Management
AML Knowledge
Operational Support
Regulatory Compliance
Due Diligence
Data Analysis
Microsoft Office Skills

Some tips for your application 🫡

Tailor Your CV:Make sure your CV is tailored to the Client Service Executive role. Highlight your experience with AML and operational support, and don’t forget to showcase your Microsoft Office skills. We want to see how you can bring value to our team!

Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Be sure to mention your understanding of Jersey Regulations and your attention to detail.

Showcase Relevant Experience:When filling out your application, make sure to include any relevant experience you have in compliance or due diligence. We love seeing candidates who can demonstrate their ability to manage data accurately and efficiently.

Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Rathbones!

How to prepare for a job interview at Rathbones Group Plc

Know Your AML Basics

Make sure you brush up on your Anti-Money Laundering (AML) knowledge before the interview. Understand the key regulations and compliance requirements, especially those relevant to Jersey. This will show that you're not just familiar with the role but also genuinely interested in the industry.

Showcase Your Microsoft Office Skills

Since excellent Microsoft Office skills are a must for this role, be prepared to discuss your experience with Word, Excel, PowerPoint, and Outlook. Think of specific examples where you've used these tools effectively, perhaps in managing data or creating reports.

Demonstrate Attention to Detail

Attention to detail is crucial in this position. During the interview, highlight instances where your meticulous nature has helped you catch errors or improve processes. You might even want to bring along a sample of your work that showcases this skill.

Prepare for Scenario Questions

Expect scenario-based questions that assess how you would handle real-life situations related to client service and compliance. Practice articulating your thought process clearly and logically, as this will demonstrate your ability to remain objective under pressure.