Preparing for Adulthood Team Manager

This is a FLOD senior leadership role responsible for overseeing the quality, compliance, and effectiveness of investment advice and financial planning advice services delivered to clients, together with oversight on the business risk and controls in the Wealth Business. This role ensures that all advice processes meet regulatory requirements, adhere to best practice standards, and deliver optimal client outcomes whilst managing risk and supporting business growth. The role would also lead on the cross-border competency and execution of the framework in the client teams. The role also supports the CEO Wealth to ensure that the business risk agenda is effectively monitored and managed, and the Consumer Duty Framework is embedded.

What you’ll be responsible for

• Advice Quality and Supervision
  • Responsible for input into the ongoing design and the delivery of the advice journey, with a robust advice supervision framework covering both investment advice and financial planning.
  • Work with SLOD to conduct file reviews and quality assurance checks to ensure advice suitability and appropriateness.
  • Provide coaching and feedback to advisers to enhance advice quality and client outcomes.
  • Establish and monitor KPIs for advice quality, client outcomes, and regulatory compliance.
  • Implement remediation plans where advice quality issues are identified.
• Regulatory Oversight and Compliance, Business risk and controls
  • Ensure all investment and financial planning advice complies with FCA regulations, including the Consumer Duty requirements.
  • Maintain oversight of advice processes to ensure adherence to regulatory standards and internal policies.
  • Monitor regulatory developments and implement necessary changes to advice frameworks and processes.
  • Maintain oversight of and adherence to the relevant RCSAs, working closely with SLOD to ensure controls effectiveness and addressing challenges.
  • Ensure cover the cross-border competency and adherence to the framework.
  • Oversight of the Consumer Duty Framework and embedding into the Wealth business, including responsibility for Vulnerable Clients approach.
  • Work with SLOD on the production of regulatory reports and MI relating to advice quality and outcomes for the business to report into the Wealth governance structure.
• Team Leadership and Development
  • Lead and develop the advice supervision team, including supervisors and technical specialists.
  • Create a culture of continuous improvement and technical excellence.
  • Identify training needs and develop capability across the adviser population.
  • Support recruitment and assessment of advisers to ensure appropriate competency levels.
  • Manage performance and conduct issues in line with regulatory requirements and company policies.
• Business Strategy and Development
  • Contribute to the strategic development of advice propositions and service models.
  • Work with business leaders to balance growth objectives with advice quality and risk management.
  • Support the development of new advice services and client segments.
  • Provide insights and recommendations to improve client experience and business efficiency.
  • Collaborate with distribution, operations, and proposition and product teams to enhance end-to-end client journeys.
• Risk Management and MI
  • Maintain oversight of advice-related risks and ensure appropriate controls are in place.
  • Produce management information and insights on advice quality, trends, and emerging risks.
  • Chair or participate in relevant governance forums including advice risk committees.
  • Investigate and resolve complaints or regulatory concerns relating to advice.
  • Maintain oversight of professional indemnity insurance matters relating to advice.

About you

• Essential Requirements
  • Minimum Level 4 Diploma in Financial Planning or equivalent professional qualification.
  • Extensive experience in wealth management, with significant expertise in investment advice and financial planning.
  • Proven track record in a supervisory or oversight role within a regulated environment.
  • Deep knowledge of FCA regulations including COBS, MiFID II, and Consumer Duty.
  • Strong understanding of technical advice areas including pensions, investments, tax planning, and estate planning.
  • Experience managing teams and developing technical capability.
  • Excellent analytical skills with ability to interpret complex advice scenarios.
  • Strong communication skills with ability to influence at senior levels.
• Desirable Requirements
  • Chartered Financial Planner or Chartered Wealth Manager status.
  • Experience working with the FCA through regulatory visits or skilled person reviews.
  • Knowledge of wealth management operating models and technology platforms.
  • Experience implementing advice frameworks or supervision methodologies.
  • Understanding of industry best practice through professional bodies such as the PFS or CII.
  • Wider understanding of the Wealth Planning landscape, including Trusts.

Personal Attributes

• Strong leadership presence with ability to command respect across the business.
• High integrity with commitment to delivering positive client outcomes.
• Strategic thinker with ability to balance commercial and risk considerations.
• Resilient and capable of managing multiple priorities in a demanding environment.
• Collaborative approach with ability to build effective relationships.
• Detail-oriented with commitment to technical excellence.

Our offer to you

We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong. We offer a comprehensive remuneration package, which we review regularly, and benefits include:

• A company pension - 9% non-contributory or 10% if you contribute 5%
• Private medical insurance - Individual on joining, family after 1 year’s service
• Life assurance - 8 x salary
• Income protection - 75 % salary
• Company share scheme
• Discretionary bonus
• Flexible holidays - purchase up to 5 additional days
• Green Car Scheme
• Family friendly policies - enhanced family leave for parents & carers
• Study support - study days and funding for courses and qualifications
• Season travel ticket loans
• Volunteering days
• Gym discounts
• Other voluntary benefits you can choose to suit you

Our employees can choose to take part in various social groups and communities to support their wellbeing, growth, development and sense of community. These include:

• Sports & Social Committees, such as cricket, football, netball, running, yoga, quiz nights, charity bake sales and much more.
• Inclusion Networks that help us drive change within the organisation such as Gender Balance, Multicultural, Abilities Count, Pride, Social Mobility, Generations, Take a moment to pause (Menopause) and Armed Forces.
• The NextGen IM Network, which brings together a community of trainees from across the UK, who are all at the early stages of their careers and offers development opportunities, exposure across the business as well as peer support and connection.

Life at Rathbones

We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all. We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values. We’re a Level 2 Disability Confident Employer under the UK Government scheme. This means we’ve signed up to a set of commitments around how we recruit, retain and develop people with disabilities.

If you feel there are any reasonable adjustments that would make the process easier for you and help you to perform at your best whether that is due to disability, neurodiversity or other protected characteristic, just let us know by emailing us at recruit@rathbones.com

Mission

We believe in playing the long game. That means building consistent results, earning trust and doing the right thing - for our clients, our colleagues and the communities we’re part of. Our values shape how we work:

• We aim high
• We get it done
• We show we care
• We do the right thing

These aren’t just words on a wall. They guide how we treat each other, how we make decisions and how we build relationships that last.

We will close this advert once we have received enough applications for the next stage. Please submit your application as soon as possible to ensure you don’t miss out.