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- Tasks: Join our Amendments team to manage client data and enhance service excellence.
- Company: Rathbones, a rewarding workplace focused on investing in your future.
- Benefits: Clear career progression paths and opportunities to share in company success.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Strong organisational skills, attention to detail, and a client service focus.
- Other info: Collaborative team culture with a commitment to continuous improvement.
The predicted salary is between 30000 - 40000 £ per year.
A rewarding place to work. At Rathbones, we invest in everyone's tomorrow that includes our people. We are always looking for future talent, and we can help you build a rewarding career with clear paths to progression and the opportunity to share in the success of our business.
The Amendments team are responsible for updating all static data amendments received through both the Account Amendment system (AA) and via the team's centralised mailbox. Account Amendments (AAs) are raised via the Account Amendment System. The team's SLA to update static data amendments is 24 hours.
The Role
- Delivery of service excellence
- Protection of client assets
- Compliant with regulatory requirements and company policies
- Positive contribution to your team's new and existing initiatives
Outcomes of the Role
- Provide a professional and reliable service for clients, investment managers, advisers, and product providers.
- Ensure you are adhering to the team's current SLAs and to all regulatory requirements.
- Accountable for administrative tasks within the team in line with the team's procedures manual.
- Ensure that you are actively participating in the 4+1 habits from Lean methodology.
- Support the continuous improvement across the team leading to enhancements in efficiency and clients and customer experience (CX/UX).
- Assist in User Acceptance Testing (UAT) of new and existing IT systems.
- Ensure that you are operating within the Group data governance framework and that data quality and integrity is maintained.
- Be aware of the conduct rules and act with integrity.
- Be aware of CASS related processes relevant to your team and that you escalate any issues to your manager.
- Build and maintain relationships with all stakeholders, both internal and external.
Knowledge, Skills and Experience
- Excellent organisational and time management skills
- High level of accuracy and attention to detail
- Ability to grasp new tasks quickly
- Strong written and verbal communication skills
- Client service focus
- Good working knowledge of Microsoft Office
- A team player able to multi-task in a fast-paced environment
- Ability to build constructive relationships with other members of staff at various levels
- Adaptable, flexible, and able to accept responsibility for given tasks
Administrator - Amendments in Liverpool employer: Rathbones Group Plc
Contact Detail:
Rathbones Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator - Amendments in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current employees at Rathbones on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Rathbones' values and recent news. Show us that you’re not just another candidate, but someone who genuinely cares about our mission and can contribute to our success.
✨Tip Number 3
Practice your responses to common interview questions, especially around client service and teamwork. We want to see how you handle real-life scenarios, so think of examples that highlight your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re truly interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Administrator - Amendments in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administrator role. Highlight your organisational skills and attention to detail, as these are key for the Amendments team. We want to see how your experience aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team's success. Keep it professional but let your personality show through.
Showcase Your Communication Skills: Since strong written communication is essential, make sure your application is clear and concise. We appreciate well-structured applications that reflect your ability to communicate effectively, just like you would in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Rathbones Group Plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Administrator role in the Amendments team. Familiarise yourself with the responsibilities, such as updating static data and adhering to SLAs. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Given the emphasis on organisational and time management skills in the job description, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight how you maintained accuracy and attention to detail while meeting deadlines.
✨Demonstrate Client Service Focus
Rathbones values a client service focus, so be ready to discuss how you've provided excellent service in previous roles. Share specific instances where you went above and beyond for clients or resolved issues effectively, showcasing your commitment to client satisfaction.
✨Prepare for Team Dynamics
Since teamwork is crucial in this role, think about how you've collaborated with others in the past. Be prepared to discuss your experience with team meetings, continuous improvement initiatives, and how you build constructive relationships with colleagues at various levels.