At a Glance
- Tasks: Build strong client relationships and manage their lifecycle with a focus on excellent service.
- Company: Join Rathbones, a rewarding workplace dedicated to investing in your future.
- Benefits: Enjoy a hybrid work model, career progression, and the chance to share in our success.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be the go-to person for clients and make a real impact in their financial journey.
- Qualifications: Strong communication skills and a passion for client service are essential.
The predicted salary is between 27000 - 33000 £ per year.
A rewarding place to work. At Rathbones, we invest in everyone's tomorrow that includes our people. We are always looking for future talent, and we can help you build a rewarding career with clear paths to progression and the opportunity to share in the success of our business.
About the Role
Client facing role with responsibility for service and relationship management. Lead contact for all Client Lifecycle tasks and queries. Manages all client lifecycle processes and oversees the operating model for their respective investment management team whilst delivering and contributing to excellent client service. The role holder will work within a model which is managed centrally and embedded locally.
What you'll be responsible for:
- Develop and maintain relationships with clients and business stakeholders, utilising knowledge of the business and client requirements to deliver the desired client outcomes.
- Manage the client lifecycle administration process to ensure a timely and efficient client experience.
- Take ownership and accountability for all client administration tasks.
- Act as the main liaison between the client, investment team, operations and other key stakeholders and ensure all parties are kept informed.
- Ensure all client lifecycle processes are followed and adhered to in accordance with the Operating Model (e.g. end-to-end management of account opening, on-boarding and transfer processes; processing client payments and account amendments; supporting quarterly portfolio valuation processes) whilst all process enhancement suggestions are escalated accordingly.
- Follow group wide processes to meet KPI benchmarks.
- Understand client suitability requirements and support your investment team with regard to gathering the relevant information to support client suitability, producing client summaries/welcome letters.
- Work closely with the team and wider administration functions to develop and share best practice.
- Act as the first point of contact for clients, assuming the role of the go-to person for administration queries. This includes attending client meetings and leading discussions regarding client administration matters.
- Undertake more complex Client Lifecycle processes such as estate/deceased matters and have a broad understanding of Client Lifecycle processes and Rathbones Products.
Client Service Executive in Fife employer: Rathbones Group Plc
At Rathbones, we pride ourselves on being a rewarding employer that invests in the future of our people. Located in a vibrant area, we offer a supportive work culture that fosters professional growth and provides clear paths for career progression. Join us to not only build a meaningful career but also to share in the success of our business, making every day at work fulfilling and impactful.
