At a Glance
- Tasks: Be the face of Rathbones, delivering top-notch service to clients and managing office coordination.
- Company: Join Rathbones, a rewarding workplace focused on investing in your future.
- Benefits: Permanent role with clear career progression and opportunities for professional development.
- Other info: Fast-paced environment with opportunities to grow and develop your career.
- Why this job: Make a real impact by providing excellent service and supporting a dynamic team.
- Qualifications: Strong communication skills and a knack for organisation are essential.
The predicted salary is between 30000 - 32450 £ per year.
A rewarding place to work. At Rathbones, we invest in everyone's tomorrow that includes our people. We are always looking for future talent, and we can help you build a rewarding career with clear paths to progression and the opportunity to share in the success of our business.
About the Role
To support the delivery of consistent and high-quality Front of House services which includes the provision of face-to-face client visits, switchboard services, colleague queries, and co-ordination of room bookings for the Bristol office.
What you'll be responsible for:
- The face and voice of the company, provide service excellence to all clients.
- Deliver a professional, efficient switchboard service.
- Meet and greet guests on arrival.
- Liaise with clients and investment managers to create a seamless service.
- Process room bookings for the office using Condeco.
- Provide catering to clients as per request, ensuring standards are met.
- Assist with clear downs in meeting rooms and general presentation of client areas.
- Ensure cleanliness standards are met in the client kitchen and stock is replenished.
- Support office service processing and collection of post.
- Communicate with all departments across the group.
- Highlight any issues concerning Teams / Touchpoint which could impact client services.
- Responsible for continuing one's own professional development.
About you:
- Strong communication skills.
- Service excellence provided to all guests arriving at reception.
- Adapting to last minute changes, communicating with the team.
- Time management, ensure all scheduled meetings are fully pre-prepared before the client's arrival.
- Achieving objectives agreed by the Front of House Manager.
- Confident communicator across multiple levels.
- Organisational skills to manage time effectively.
- Professionalism representing the company.
- Competent using Outlook and MS Teams.
- Comfortable building rapport with staff and clients, providing service excellence.
- Ability to work under pressure and adapt to last minute changes.
Receptionist Office Coordinator in Bristol employer: Rathbones Group Plc
At Rathbones, we pride ourselves on being a rewarding employer that invests in the future of our people. Located in the vibrant city of Bristol, we offer a supportive work culture that fosters professional growth and development, with clear paths to career progression. Our commitment to service excellence ensures that every team member plays a vital role in delivering exceptional client experiences, making it an ideal place for those seeking meaningful and fulfilling employment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist Office Coordinator in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rathbones Group Plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rathbones Group Plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist Office Coordinator in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rathbones Group Plc:Your cover letter is your chance to shine! Tell us why you want to work at Rathbones Group Plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rathbones Group Plc!
How to prepare for a job interview at Rathbones Group Plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
