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- Tasks: Deliver excellent service and support client asset protection in a dynamic team.
- Company: Join Rathbones, a rewarding workplace focused on investing in your future.
- Benefits: Clear career progression paths and opportunities to share in business success.
- Other info: Fast-paced role with opportunities for continuous improvement and teamwork.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: 5 GCSEs including Maths & English; strong communication and organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
A rewarding place to work. At Rathbones, we invest in everyone's tomorrow that includes our people. We are always looking for future talent, and we can help you build a rewarding career with clear paths to progression and the opportunity to share in the success of our business.
The Role
- Delivery of service excellence and protection of client assets
- Compliant with regulatory requirements and company policies
- Positive contribution to your team's new and existing initiatives
Outcomes of the Role
- Provide a professional and reliable service for clients, investment managers, advisers, and product providers
- Ensure you are adhering to the team's current SLAs and to all regulatory requirements
- Accountable for administrative tasks within the team in line with the team's procedures manual
- Ensure that you are actively participating in Continuous Improvement principles and the 4+1 habits. These include dynamic Visual management boards, appropriate team meeting involvement, continuous improvement through identification and resolution of issues, and standard operating procedures
- Support the continuous improvement across the team leading to enhancements in efficiency and clients and customer experience (CX/UX)
- Assist in User Acceptance Testing (UAT) of new and existing IT systems
- Ensure that you are operating within the Group data governance framework and that data quality and integrity is maintained
- Follow the conduct rules and act with integrity
- Be aware of CASS related processes relevant to your team and that you escalate any issues to your manager
- Build and maintain relationships with all stakeholders, both internal and external
- Any other duties as required
Knowledge, Skills and Experience
- Excellent organisational and time management skills
- High level of accuracy and attention to detail with ability to grasp new tasks quickly
- Strong written and verbal communication skills
- Focus on delivering service excellence
- Good working knowledge of Microsoft Office applications
- A team player able to multi-task in a fast-paced environment
- Ability to build constructive relationships with other members of staff at various levels
- Adaptable, flexible, and able to accept responsibility for given tasks
- A minimum of 5 GCSEs (grade A-C/ 5-9) including Maths & English
- Experience of working as part of a team
- Desirable: industry knowledge and an interest in the wealth management sector
Administrator - ISAs in Birkenhead employer: Rathbones Group Plc
Contact Detail:
Rathbones Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator - ISAs in Birkenhead
✨Tip Number 1
Network like a pro! Reach out to current employees at Rathbones on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Rathbones' values and recent news. Show us that you’re genuinely interested in the company and how you can contribute to their mission of service excellence.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let your enthusiasm for the role show!
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your appreciation and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your interest in the role!
We think you need these skills to ace Administrator - ISAs in Birkenhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administrator - ISAs role. Highlight your organisational skills and attention to detail, as these are key for the position. We want to see how your experience aligns with the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to service excellence. Don’t forget to mention your teamwork skills and adaptability!
Showcase Relevant Experience: When filling out your application, be sure to showcase any relevant experience in administrative roles or customer service. We love seeing examples of how you've contributed to team success or improved processes!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Rathbones Group Plc
✨Know Your Stuff
Before the interview, make sure you understand Rathbones' values and how they align with your own. Familiarise yourself with the role of an Administrator in ISAs and the specific responsibilities mentioned in the job description. This will help you demonstrate your genuine interest and show that you're ready to contribute to their mission.
✨Showcase Your Skills
Highlight your organisational and time management skills during the interview. Prepare examples from your past experiences where you've successfully managed multiple tasks or improved processes. This will illustrate your ability to thrive in a fast-paced environment and your commitment to service excellence.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics, ongoing initiatives, and how they measure success in the role. This not only shows your enthusiasm but also helps you gauge if the company culture is the right fit for you. Plus, it demonstrates your proactive approach to understanding the business.
✨Be a Team Player
Emphasise your ability to build constructive relationships with colleagues and stakeholders. Share examples of how you've collaborated effectively in previous roles. Rathbones values teamwork, so showcasing your interpersonal skills will set you apart as a candidate who can contribute positively to their operations.