Administrator Provider Business Support

At Rathbones, our purpose is to help more people invest their money well, so they can live well. We are one of the UK's leading providers of wealth management, investment management, financial planning and asset management services. We work with individuals and families, charities, trustees, financial advisers and other professional partners to help them make confident decisions about money and investments. Our advisers take the time to understand each client's goals, values and circumstances. Together, we create a personalised approach designed to manage, preserve and grow their wealth over the long term. Our services include discretionary investment management, financial planning, fund and asset management, tax planning, trust and company management, and specialist responsible investment services through Rathbone Greenbank Investments. We also work with financial advisers to help them deliver positive outcomes for their clients. With roots dating back to 1742, Rathbones has been trusted for generations. Today, we manage £120.7 billion of client assets*, supported by more than 700 investment professionals across 21 offices in the UK and Channel Islands. Rathbones Group Plc is a FTSE 250-listed company. *Figures as at 30 June 2026. Job Title: Administrator Department: Operations - Provider BusinessSupport Location: Liverpool Contract Type: Permanent The Team The Provider Business Support team provides liaison between Rathbones and external financial firms which have significant mutual client relationships. These include primarily providers of tax "wrappers" such as SIPPs and Offshore Bonds. The team also has interactions with intermediary (adviser firms) with whom Rathbones has a strategic relationship. The teams main responsibility is to ensure Rathbones uphold contractual and regulatory requirements with regards SIPP and Offshore Bond accounts. The Role Delivery of service excellence Protection of client assets Compliant with regulatory requirements and company policies Positive contribution to your teams new and existing initiatives Outcomes of the Role Provide a professional and reliable service for clients, investment managers, advisers, and product providers. Ensure you are adhering to the teams current SLAs and to all regulatory requirements. Accountable for administrative tasks within the team in line with the team's procedures manual. Ensure that you are actively participating in the 4+1 habits from Lean methodology. These include dynamic Visual management boards, appropriate team meeting involvement, continuous improvement through identification and resolution of issues, and standard operating procedures. Support the continuous improvement across the team leading to enhancements in efficiency and clients and customer experience (CX/UX). Assist in User Acceptance Testing (UAT) of new and existing IT systems Ensure that you are operating within the Group data governance framework and that data quality and integrity is maintained. Be aware of the conduct rules and act with integrity. Be aware of CASS related processes relevant to your team and that you escal…issues to your manager Build and maintain relationships with all stakeholders, both internal and external Knowledge, Skills and Experience Excellent organisational and time management skills High level of accuracy and attention to detail Ability to grasp new tasks quickly Strong written and verbal communication skills Client service focus Good working knowledge of Microsoft Office A team player able to multi-task in a fast-paced environment Ability to build constructive relationships with other members of staff at various levels Adaptable, flexible, and able to accept responsibility for given tasks Our offer to you We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong. We offer a comprehensive remuneration package, which we review regularly, and benefits include: A company pension - 9% non-contributory or 10% if you contribute 5% Private medical insurance - Individual on joining, family after 1 year's service Life assurance - 8 x salary Income protection - 75 % salary Company share scheme Discretionary bonus Flexible holidays - purchase up to 5 additional days Green Car Scheme Family friendly policies - enhanced family leave for parents