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- Tasks: Provide excellent service and support in case handling for clients and teams.
- Company: Join Rathbones Group Plc, a company dedicated to investing in your future.
- Benefits: Enjoy clear career progression and the chance to share in our success.
- Why this job: Be part of a dynamic team focused on continuous improvement and client satisfaction.
- Qualifications: Strong organisational skills, attention to detail, and a client service focus are essential.
- Other info: This is a 12-month contract role based in Liverpool.
The predicted salary is between 28800 - 43200 £ per year.
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Company Description
A rewarding place to work. At Rathbones, We invest in everyone\’s tomorrow that includes our people. We are always looking for future talent, and we can help you build a rewarding career with clear paths to progression and the opportunity to share in the success of our business.
Company Description
A rewarding place to work. At Rathbones, We invest in everyone\’s tomorrow that includes our people. We are always looking for future talent, and we can help you build a rewarding career with clear paths to progression and the opportunity to share in the success of our business.
Job Description
Job Title: Administrator
Department: Operations
Team: Closures Case Handling
Location: Liverpool
Contract Type: 12 months
Reporting to: Jennie Johnson
The Role
- Delivery of service excellence
- Protection of client assets
- Compliant with regulatory requirements and company policies
- Positive contribution to your teams new and existing initiatives
Outcomes of the Role
- Provide a professional and reliable service for clients, investment managers, advisers, and product providers.
- Ensure you are adhering to the teams current SLAs and to all regulatory requirements.
- Accountable for administrative tasks within the team in line with the teams procedures manual.
- Ensure that you are actively participating in the 4+1 habits from Lean methodology. These include dynamic Visual management boards, appropriate team meeting involvement, continuous improvement through identification and resolution of issues, and standard operating procedures.
- Support the continuous improvement across the team leading to enhancements in efficiency and clients and customer experience (CX/UX).
- Assist in User Acceptance Testing (UAT) of new and existing IT systems
- Ensure that you are operating within the Group data governance framework and that data quality and integrity is maintained.
- Be aware of the conduct rules and act with integrity.
- Be aware of CASS related processes relevant to your team and that you escalate any issues to your manager
- Build and maintain relationships with all stakeholders, both internal and external
Knowledge, Skills And Experience
- Excellent organisational and time management skills
- High level of accuracy and attention to detail
- Ability to grasp new tasks quickly
- Strong written and verbal communication skills
- Client service focus
- Good working knowledge of Microsoft Office
- A team player able to multi-task in a fast-paced environment
- Ability to build constructive relationships with other members of staff at various levels
- Adaptable, flexible, and able to accept responsibility for given tasks
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Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Contract
Job function
-
Job function
Legal
-
Industries
Administrative and Support Services
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Administrator - Closures Case Handling employer: Rathbones Group Plc
Contact Detail:
Rathbones Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator - Closures Case Handling
✨Tip Number 1
Familiarise yourself with Rathbones Group's values and mission. Understanding their commitment to client service and regulatory compliance will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Brush up on your knowledge of Lean methodology, particularly the 4+1 habits mentioned in the job description. Being able to discuss how you can contribute to continuous improvement initiatives will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed administrative tasks in previous roles. Highlighting your organisational skills and attention to detail will demonstrate your capability to handle the responsibilities of the Administrator position.
✨Tip Number 4
Network with current or former employees of Rathbones Group on platforms like LinkedIn. Gaining insights into the company culture and expectations can provide you with valuable information to use during your application process.
We think you need these skills to ace Administrator - Closures Case Handling
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Administrator - Closures Case Handling role. Understand the key responsibilities and required skills, such as organisational skills and attention to detail.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your client service focus and any experience with administrative tasks or regulatory compliance.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for Rathbones Group Plc.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Rathbones Group Plc
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of the Administrator - Closures Case Handling role. Be prepared to discuss how your skills and experiences align with the specific tasks mentioned, such as service excellence and compliance with regulatory requirements.
✨Showcase Your Organisational Skills
Given the emphasis on excellent organisational and time management skills, come prepared with examples from your past experiences where you successfully managed multiple tasks or projects. Highlight any tools or methods you used to stay organised and efficient.
✨Demonstrate Attention to Detail
Attention to detail is crucial for this role. During the interview, be ready to discuss situations where your attention to detail made a significant impact. You might also want to mention any relevant experience with data governance or quality assurance.
✨Prepare for Team Dynamics
As a team player, it's important to show that you can build constructive relationships with colleagues. Think of examples where you contributed positively to a team initiative or resolved conflicts effectively. This will demonstrate your ability to work collaboratively in a fast-paced environment.