At a Glance
- Tasks: Deliver exceptional front of house services and coordinate events for clients and colleagues.
- Company: Join a leading wealth management firm in Birmingham with a focus on client care.
- Benefits: Enjoy a permanent role with a Monday to Friday schedule and a supportive work environment.
- Other info: Opportunity to work on exciting projects and develop your career in a dynamic setting.
- Why this job: Be the face of the company and create memorable experiences for clients and visitors.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 31500 - 38500 £ per year.
Role Title: Front Of House Events Administrator
Division: Wealth Management Client Care
Location: Birmingham
Contract: Permanent
Working Pattern: Monday to Friday 9am – 5pm
About the Role
To support the delivery of consistent and high-quality Front of House services which includes the provision of face-to-face client visits, switchboard services, colleague queries, and co-ordination of room bookings for the Birmingham office and other offices across the Group as per business requirements.
What you will be responsible for:
- The face and voice of the company, provide service excellence to all clients and visitors.
- Deliver a professional, efficient switchboard service.
- Meet and greet guests on arrival as per our Standard Operating Procedure (when launched).
- Liaise with clients and colleagues to create a seamless service.
- Administer room bookings for the office, including meeting room prep and maintenance for internal & external meetings (e.g. arranging desks / seating and coordinating technology requirements for meetings).
- Provide catering for colleagues and clients as per requests, ensuring standards are met and relevant stocks are maintained and machinery is functioning and clean on a daily basis (e.g. maintaining coffee machine and availability of required stock).
- Assist with clear downs and general presentation support for all office areas (i.e. client areas and staff/storage areas).
- Ensure cleanliness standards are met in the client kitchen and stock is replenished.
- Support in processing and preparation for collection and sending of post as required.
- Responsible for maintaining office supplies across office i.e. stationery, print supplies. Check stock/availability each week.
- Responsible for preparation of and collation of Marketing collateral for Birmingham office.
- Banking of cheques received in-office & sending daily confirmation to Finance Team.
- Provide Stock Reconciliations team with daily safe custody report.
- Purchase orders and Invoices – i.e. arranging and sending to Accounts Payable to action.
- Act as the primary point of contact for The Colmore Building, including liaising with building management and associated contractors/vendors.
About you
Support on ad-hoc projects as required by the Group for your site. Any other duties as required.
Measures of success:
- Service excellence provided to all guests arriving at reception.
- Adapting to last minute changes, communicating with the team.
- Time management, ensure all scheduled meetings are fully pre-prepared before the client's arrival.
- Achieving objectives agreed with Line Manager.
Front of House and Events Administrator in Birmingham employer: Rathbones
Rathbones is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation in the heart of London. With a strong focus on employee growth, we provide ample opportunities for professional development and engagement initiatives that empower our team members to thrive. Join us to be part of a supportive community where your contributions are valued and impactful.
