At a Glance
- Tasks: Support the Front of House team and manage exciting events in a dynamic environment.
- Company: Join Rathbones, a leading firm with a focus on quality service and teamwork.
- Benefits: Enjoy competitive salary, private medical insurance, flexible holidays, and study support.
- Other info: Engage in fun social activities and inclusion networks while growing your career.
- Why this job: Be part of a vibrant team and make a real impact in hospitality and events.
- Qualifications: Strong hospitality experience and excellent interpersonal skills are essential.
The predicted salary is between 33075 - 40425 £ per year.
Assistant Manager – Front of House & Events
Join Rathbones as the Assistant Manager – Front of House & Events. This full‑time, permanent role is based in London.
Division : Group Shared Services
About the Role
Support the Front of House and Events Manager to deliver a consistent, high‑quality Front of House (FOH) and Events service.
Responsibilities include reception services, client hospitality, event support, room booking processing, FOH infrastructure, and coordination with facilities, IT, AV and comms.
- What you’ll be responsible for
- Lead and support the FOH team in assigned offices, providing training, coaching and daily oversight.
- Manage client hospitality including catering, beverage and event booking processes.
- Oversee reception and meeting room set‑up, clean‑down, audio‑video conferencing requests.
- Ensure FOH infrastructure (hardware/software) is functional and liaise with IT and facilities.
- Contribute to group FOH meetings, cascade information and progress action points.
- Support recruitment, induction and training of new team members.
- Reporting & Delegation
- Develop monthly management information (MI) and report to line management.
- Maintain accurate cross‑charging of bookings and adherence to risk‑management policy.
- Lead the team, fostering a no‑blame culture and high‑quality service.
About You
- Strong hospitality sector experience.
- Passionate, self‑motivated team player with continuous improvement focus.
- Experience managing a team of 10 or more.
- Excellent interpersonal and stakeholder relationship skills.
- High attention to detail with great organisational skills.
- Proficiency in MS Office.
- Our offer to you
- Competitive salary with regular review.
- Company pension – 9% non‑contributory or 10% if you contribute 5%.
- Private medical insurance – individual at joining, family after 1 year.
- Life assurance – 8× salary.
- Income protection – 75% salary.
- Company share scheme.
- Flexible holidays – purchase up to 5 additional days.
- Discretionary bonus.
- Green Car Scheme.
- Family‑friendly policies – enhanced leave for parents & carers.
- Study support – study days and qualification funding.
- Season travel ticket loans.
- Volunteering days.
- Gym discounts.
Benefits & Inclusion
- Sports & social committees (cricket, football, netball, running, yoga, quiz nights).
- Inclusion networks (Gender Balance, Multicultural, Pride, Social Mobility).
- The Next Gen IM Network – community of trainees across the UK.
- Equal Opportunity
Rathbones is an equal opportunity employer and welcomes applicants from all backgrounds.
Please submit your application as soon as possible – the advert will close once we have received enough applications for the next stage.
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Assistant Manager - Front of House & Events employer: Rathbones
Rathbones is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation in the heart of London. With a strong focus on employee growth, we provide ample opportunities for professional development and engagement initiatives that empower our team members to thrive. Join us to be part of a supportive community where your contributions are valued and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Front of House & Events
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rathbones. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rathbones
Don't be shy about reaching out to Rathbones directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager - Front of House & Events
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rathbones and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rathbones
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
