At a Glance
- Tasks: Support daily hotel operations and ensure exceptional guest experiences.
- Company: Boutique hotel in Central London with a focus on high standards.
- Benefits: Competitive salary, bonus scheme, 28 days holiday, and discounted stays.
- Other info: Join a growing team dedicated to excellence in guest service.
- Why this job: Step into a leadership role and make a real impact in hospitality.
- Qualifications: Experience in hotel management and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
The Rathbone Fitzrovia is continuing an exciting new phase following the hotel's refurbishment and repositioning. We are looking for an experienced and highly professional Assistant Hotel Manager to support the day-to-day operation of our 72-bedroom boutique hotel in the heart of Central London. This role is ideally suited to a strong operational hospitality professional who is ready to take the next step in their career following experience within a Rooms Division Manager or senior operational leadership role.
We are seeking someone who leads from the front, remains calm under pressure, and understands the importance of maintaining high operational standards while creating a confident, well-organised and guest-focused team environment.
The Role
The Assistant Hotel Manager will support the overall day-to-day operation of the hotel, working closely with all departments to ensure service standards, operational efficiency and guest satisfaction are consistently maintained. This is a highly hands-on operational leadership role with a strong focus on front-of-house and rooms division performance, while also supporting wider hotel operations as required. The successful candidate will be a visible presence within the hotel, leading by example, supporting departmental teams and ensuring the smooth running of the operation across Front of House, Housekeeping, F&B and Reservations. You will work closely with senior management to maintain standards, support team development and contribute to the continued growth and performance of the hotel.
Key Responsibilities
- Support the day-to-day operation of the hotel ensuring consistently high service standards
- Lead by example and maintain a visible presence across the operation
- Support and oversee front office and rooms division operations including Reception and Housekeeping
- Ensure a professional, welcoming and well-organised environment for guests and team members
- Take ownership of guest experience, resolving issues promptly and professionally
- Support departmental managers and teams to maintain operational efficiency and service delivery
- Assist with team leadership, coaching, recruitment and staff development
- Ensure hotel procedures, standards and systems are followed effectively
- Work closely with all departments to maintain strong communication and smooth coordination across the hotel
- Support rota planning, departmental organisation and daily operational planning
- Monitor standards throughout the property and identify opportunities for improvement
- Provide operational cover and hands-on support during busy periods when required
- Maintain a calm and solutions-focused approach within a fast-paced environment
- Support the wider management team in achieving commercial and operational objectives
What We Are Looking For
- Previous experience within a Rooms Division Manager, Front Office Manager or senior operational hotel management role
- Experience working within a 4 star + hotel environment
- A strong operational background with a hands-on leadership style
- Excellent understanding of front office operations and guest service delivery
- Experience managing and motivating operational teams within a busy hotel environment
- A confident and professional leader who leads by example
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- The ability to remain composed and solutions-focused under pressure
- Experience using Opera Cloud PMS is essential
- A genuine commitment to maintaining high standards of hospitality and guest experience
About You
You will take pride in running a well-organised hotel operation and supporting your team to deliver exceptional guest experiences. You understand that strong hotel leadership is visible, practical and supportive, and you are comfortable taking responsibility for operational standards while remaining hands-on within the day-to-day running of the hotel. This opportunity would particularly suit someone looking to step forward from a Rooms Division Management background into a broader hotel operations leadership role.
Why Join Us
If you are an experienced hospitality professional who values strong standards, teamwork and guest service and are looking for the next step within a growing boutique hotel environment, we would be delighted to hear from you.
Benefits
- Competitive Salary
- Bonus Scheme
- 28 days holiday including bank holidays
- Meals on duty
- Laundry Services
- Discounted overnight stays at the Hotel and its sister property
- Access to our Employee Assistance Line to support Mental Health and Wellbeing
- Referral Scheme Introduce a Star where you can earn up to £300*
Applicants must have the legal right to work in the UK.
Assistant Hotel Manager in Slough employer: Rathbone Hotel
The Rathbone Fitzrovia offers an exceptional working environment for hospitality professionals, situated in the vibrant heart of Central London. With a strong emphasis on teamwork, operational excellence, and guest satisfaction, employees benefit from competitive salaries, generous holiday allowances, and opportunities for personal and professional growth within a boutique hotel setting. Join us to be part of a supportive team that values high standards and fosters a culture of leadership and development.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Hotel Manager in Slough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even pop into local hotels to chat with staff. You never know who might have a lead on your dream Assistant Hotel Manager role!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for hospitality shine through. Share stories about how you've handled tough situations or made guests feel special. Remember, they want to see the real you, not just your CV.
✨Tip Number 3
Be proactive! If you see a hotel you love, don’t wait for them to post a job. Reach out directly and express your interest. A friendly email or call can go a long way in making you stand out from the crowd.
✨Tip Number 4
Apply through our website! We’re always on the lookout for talented individuals like you. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Assistant Hotel Manager in Slough
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to guest satisfaction and operational excellence. We want to see how you can bring that passion to our boutique hotel!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Assistant Hotel Manager role. Highlight relevant experience in rooms division management and operational leadership. We appreciate when candidates take the time to align their skills with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We value clarity, so make it easy for us to see why you’re the perfect fit for our team at The Rathbone Fitzrovia.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Rathbone Hotel
✨Know Your Hotel Inside Out
Before the interview, make sure you research The Rathbone Fitzrovia thoroughly. Understand its history, recent refurbishments, and what sets it apart from other boutique hotels in Central London. This knowledge will help you demonstrate your genuine interest in the role and the hotel.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you motivate teams. Share specific examples of how you've led by example in previous roles, especially in high-pressure situations. This will highlight your ability to maintain calm and operational standards, which is crucial for the Assistant Hotel Manager position.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and guest service focus. Think of scenarios where you've successfully resolved guest issues or improved operational efficiency. Practising these responses will help you articulate your experience effectively during the interview.
✨Demonstrate Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Talk about what excites you about working in a boutique hotel environment and how you plan to contribute to creating exceptional guest experiences. This passion can set you apart from other candidates.
