Senior Client Propositions Lead

At Rathbones, we help people invest their money well, so they can live well. That means more than financial returns – it’s about helping people feel confident in their decisions and supported in their future. We don’t just manage money, we guide people through life’s big moments, helping them stay on track and focus on what matters most.

We’re proud to be one of the UK’s leading wealth managers, with over £109bn in assets under management and 20+ offices across the UK and Channel Islands. We’re a FTSE 250 company with national reach and a local feel – and we’re growing.

The Role: To support client proposition activity within Rathbones aligned with Group strategy, including design, development, delivery and ongoing ownership. Ensure client need, satisfaction and experience are key components of future proposition development.

Outcomes of the Role:

• Manage the development and deployment of a range of client facing propositions that are calibrated to meet multiple client needs recognising life‑stage, investment risk appetite and channel preferences.
• Ongoing ownership of specific propositions, including periodic review, KPI monitoring (commercial, client, risk, conduct), utilisation and alignment to client segmentation strategy.
• Market scanning and reporting in place to improve benchmarking for fair value; VFM for clients; total costs to client; competitor awareness; business leadership knowledge and decision making.
• Ongoing consideration of new analysis tools, e.g. behavioural economics.
• Proposition choice criteria to include client insights, brand, channel/target market, marketing strategy.
• Client and User Experience design standards that deliver against brand, client expectations and proposition promises recognising Rathbones blend of human and digital contact points.
• Show leadership in managing and resolving live proposition issues, coordinating resource to ensure bottlenecks and problems are escalated and resolved.
• Work closely with teams across group to ensure processes are lean, efficient and support growth.
• Management of 3rd party suppliers/contractors. Ensure they are engaged and committed to supporting our objectives, and that actions are delivered in a timely fashion.
• Elevates and champions client experience group-wide; setting standards of continuous improvement.
• Contribute towards the continuing development of the Group by participating in projects, committees and other activities as requested from time to time.
• Champion lean processes and continuous improvement across proposition delivery.
• Troubleshoot live proposition issues and coordinate cross‑functional resolution efforts.

Knowledge & Experience:

• Relevant business experience, preferably in Wealth and/or Asset Management.
• Proven track record in senior proposition or strategy roles within wealth management having track record to design, develop, and own client‑facing propositions.
• Technical background in financial services.
• Demonstrated ability to guide strategic investments and enhancements.
• Outstanding communication and presentation skills and experience leading cross‑functional teams and influencing senior stakeholders.
• Strong project management skills and proactive problem‑solver with a bias for action and continuous improvement.
• Ability to consolidate facts and produce credible recommendations.
• Able to work unsupervised.
• Actively seek to build constructive relationships and networks both internally and externally.
• Outline knowledge of investment vehicles and investment markets.
• A sound understanding of the investment process.
• Strategic thinking with operational execution with broad understanding of settlement and operational processes.

Our offer to you: We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong. We offer a comprehensive remuneration package, which we review regularly, and benefits include:

• A company pension – 9% non‑contributory or 10% if you contribute 5%.
• Private medical insurance – Individual on joining, family after 1 year’s service.
• Life assurance – 8 x salary.
• Company share scheme.
• Discretionary bonus.
• Flexible holidays – purchase up to 5 additional days.
• Green Car Scheme.
• Family friendly policies – enhanced family leave for parents & carers.
• Study support – study days and funding for courses and qualifications.
• Season travel ticket loans.
• Other voluntary benefits you can choose to suit you.

Equal Opportunities: We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values. We’re a Disability Confident Employer (level 2) under the UK Government scheme. If you require adjustments to apply for a role at Rathbones, please contact us via recruit@rathbones.com to let us know what adjustments you may need.