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For Companies At a Glance
- Tasks: Be the friendly face of our office, managing calls and welcoming guests.
- Company: Join Rathbones, a leading name in wealth management with a supportive culture.
- Benefits: Enjoy a permanent role with opportunities for growth and a diverse workplace.
- Why this job: Make a real impact by ensuring a smooth and professional front of house experience.
- Qualifications: Experience in a similar role is a plus, but adaptability and people skills are key.
- Other info: We value diversity and inclusivity, encouraging applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Job Title: Front of House
Location: Winchester
Contract Type: Permanent
The Role
In this role you will carry out a full range of front of house duties including answering all incoming calls, ensuring client areas and meeting rooms are maintained to a high standard, welcoming guests and arranging/facilitating catering as required.
This is a professional, warm and friendly team and you will be pivotal to the smooth running of this busy office.
This role involves attending the office 5 days each week as you will be greeting clients in person.
Outcomes of the Role
- Answer all calls promptly and present a positive picture of Rathbones, effectively transfer calls to the appropriate contact or take comprehensive messages to pass on
- Welcome all visitors in a friendly and professional manner
- To carry out inspections of all meeting rooms and client areas daily and throughout the day, checking that all elements of the areas are fully operational and maintained to a high standard
- Liaise with all internal teams to book meeting rooms and ensure there is equipment and catering readily available.
- Act as co-ordinator for all events held in-house as per the agreed procedures and liaising closely with support departments and the hosts as necessary
- Ensure the Marketing brochures are displayed, and legal notifications are kept up to date, liaising with Marketing and Compliance as necessary
- Assist in managing in or out of office events
- Administration tasks as and when required including diary management, car park rotas, etc
- Liaise with Facilities and organise contractors to maintain the smooth running of the office including cleaners, caterers, workmen and invoicing
Knowledge, Skills and Experience
- Have experience working in a similar role, ideally in Financial Services, but not essential.
- Be adaptable to deal with a variety of different tasks simultaneously
- Able to build relationships with members of staff as well as external stakeholders
Life at Rathbones
We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all.
We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values – those that are passionate about client service, operate with the highest levels of integrity, and have a strong results focus.
We’re a Level 1 Disability Confident employer under the UK Government scheme. This means we’ve signed up to a set of commitments around how we recruit, retain and develop people with disabilities. Find out more about the Government Scheme online. If you require adjustments to apply for a role at Rathbones, please contact us via recruit@rathbones.com to let us know what adjustments you may need.
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Receptionist/Administrator employer: Rathbone Brothers
Contact Detail:
Rathbone Brothers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rathbones. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences relate to the role of Receptionist/Administrator. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Dress the part! First impressions matter, especially in a front-of-house role. Make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Receptionist/Administrator
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that matches our team vibe.
Tailor Your Application: Make sure to tailor your application to the role. Highlight your relevant experience in front of house duties and any admin tasks you've handled before. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Rathbone Brothers
✨Know the Company
Before your interview, take some time to research Rathbones. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Your Greeting
As a Receptionist/Administrator, first impressions are key. Practice a warm and professional greeting. You might even want to role-play with a friend to get comfortable with welcoming guests and answering calls in a friendly manner.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, like managing multiple tasks or dealing with difficult clients. Think of examples from your past experience where you successfully navigated similar challenges, and be ready to share those stories.
✨Dress the Part
Since you'll be the face of the company, make sure to dress professionally for your interview. Choose an outfit that reflects the company's culture while ensuring you feel confident and comfortable. A polished appearance can make a great impression!
