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- Tasks: Transform client interactions and enhance service standards across various channels.
- Company: Leading financial services firm focused on exceptional client experiences.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Lead a team to elevate client journeys and make a real impact in financial services.
- Qualifications: Extensive experience in CX/SX, especially in Wealth Management or Financial Services.
- Other info: Collaborative environment with strong emphasis on virtual leadership.
The predicted salary is between 43200 - 72000 £ per year.
A financial services firm is seeking a Head of Service Experience to transform client interactions and enhance service standards across various channels. This role involves end-to-end ownership of the client journey, leading a team of Service Designers, and working closely with client-facing colleagues to ensure high-quality service delivery.
The ideal candidate will bring extensive experience in CX/SX, particularly within Wealth Management or Financial Services, alongside strong collaborative and virtual leadership skills.
Head of Service Experience - Elevate Client Journeys in London employer: Rathbone Brothers
Contact Detail:
Rathbone Brothers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Experience - Elevate Client Journeys in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a role like Head of Service Experience. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, be ready to discuss your experience in transforming client journeys. Use specific examples from your past roles to demonstrate how you've enhanced service standards and led teams effectively.
✨Tip Number 3
Prepare for virtual interviews! Since this role involves leading a team and collaborating virtually, make sure you're comfortable with video calls. Test your tech beforehand and create a professional backdrop to make a great impression.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Don’t miss out on the chance to elevate your career with us – we’re all about enhancing client experiences and would love to have you on board!
We think you need these skills to ace Head of Service Experience - Elevate Client Journeys in London
Some tips for your application 🫡
Show Your Passion for Client Experience: When writing your application, let us see your enthusiasm for transforming client interactions. Share specific examples of how you've enhanced service standards in previous roles, especially in financial services or wealth management.
Highlight Your Leadership Skills: We want to know about your experience leading teams and driving change. Be sure to mention any collaborative projects you've spearheaded and how you’ve motivated your team to deliver exceptional service.
Tailor Your Application: Make your application stand out by tailoring it to the role. Use keywords from the job description, like 'end-to-end ownership' and 'client journey', to show that you understand what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Rathbone Brothers
✨Know Your Client Journey
Make sure you understand the entire client journey in financial services, especially in Wealth Management. Be ready to discuss how you would enhance service standards and transform client interactions based on your past experiences.
✨Showcase Your Leadership Skills
Prepare examples that highlight your collaborative and virtual leadership abilities. Think about times when you've successfully led a team of Service Designers or worked closely with client-facing colleagues to improve service delivery.
✨Research the Company’s Service Standards
Dive deep into the company's current service offerings and client feedback. This will help you identify areas for improvement and demonstrate your proactive approach during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific client experience challenges. Practise articulating your thought process and solutions clearly, showing your strategic thinking and problem-solving skills.
