Senior Administrator - Operations Controls Assurance in Liverpool

Department: Oversight & Control

Location: Liverpool

Contract Type: Permanent

Reporting to: Vicky Rotheram

At Rathbones, we help people invest their money well, so they can live well. That means more than financial returns – it’s about helping people feel confident in their decisions and supported in their future. We don’t just manage money, we guide people through life’s big moments, helping them stay on track and focus on what matters most. We’re proud to be one of the UK’s leading wealth managers, with over £109bn in assets under management and 20+ offices across the UK and Channel Islands. We’re a FTSE 250 company with national reach and a local feel – and we’re growing.

The Role

To undertake first line independent data verification assurance and quality assurance activities, to ensure that all approved new accounts and amendments meet regulatory requirements, that the correct level of anti-money laundering (AML) due diligence (DD) has been completed and to identify and remove data inaccuracies. This activity has been designed to ensure that the data held on systems is fit for use in its intended operational role, and conforms to standards that have been set, so that its fitness for use is achieved.

Outcomes of the Role

• Accountable for administrative tasks within the team in line with the team’s procedures manual
• Ensure you are adhering to the teams current SLAs and to all regulatory requirements
• Build and maintain relationships with all stakeholders, both internal and external
• Be responsible for your own personal development, keeping abreast of industry standards, regulatory changes as well as understanding your own training needs
• Deal with and resolve complex queries from investment management function colleagues, and as applicable wider group colleagues
• Provide training to team colleagues, when additional assistance is required, and provide support and guidance to new and less experienced team colleagues
• Monitor and provide meaningful MI on accuracy of data and rejections
• Support the maintenance, and update, of department procedures; ensure that they are kept in line with internal processes, and regulatory requirements
• Assist with project work, and systems testing, as and when requested
• Support group-wide disaster recovery activities, including off site, as and when required

Knowledge, Skills and Experience

• PC literate; knowledge of MS Office as well as of RID/ExBO, and Electronic Account Opening System.
• Good co-ordination / organisation skills; attention to detail and accuracy.
• Ability to verbally communicate effectively, and interact with wider group colleagues in a constructive manner.
• Ability to plan and manage time effectively, allocating realistic timeframes to complete tasks.
• Remain objective under pressure; be adaptable and pragmatic in approach.
• Demonstrate a methodical and consistent approach.
• Proactive stance towards continual professional development.
• Ability to develop, build and maintain, constructive and open relationships with internal stakeholders, supporting a no-blame culture.
• Display a willingness to take the initiative.

Our offer to you

We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong. We offer a comprehensive remuneration package, which we review regularly, and benefits include:

• A company pension - 9% non-contributory or 10% if you contribute 5%
• Private medical insurance – Individual on joining, family after 1 year’s service
• Life assurance - 8 x salary
• Company share scheme
• Discretionary bonus
• Flexible holidays – purchase up to 5 additional days
• Green Car Scheme
• Family friendly policies – enhanced family leave for parents & carers
• Study support – study days and funding for courses and qualifications
• Season travel ticket loans
• Other voluntary benefits you can choose to suit you

Employee Communities

Our employees can choose to take part in various social groups and communities to support their wellbeing, growth, development and sense of community. These include:

• Sports & Social Committees, such as cricket, football, netball, running, yoga, quiz nights, charity bake sales and much more.
• Inclusion Networks that help us drive change within the organisation such as Gender Balance, Multicultural, Abilities Count, Pride, Social Mobility, Generations, Menopause Matters@Rathbones’ and Armed Forces.
• The NextGen IM Network, which brings together a community of trainees from across the UK, who are all at the early stages of their careers and offers development opportunities, exposure across the business as well as peer support and connection.

Life at Rathbones

We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all. We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values. We’re a Level 2 Disability Confident Employer under the UK Government scheme. This means we’ve signed up to a set of commitments around how we recruit, retain and develop people with disabilities.

If you feel there are any reasonable adjustments that would make the process easier for you and help you to perform at your best whether that is due to disability, neurodiversity or other protected characteristic, just let us know by emailing us at recruit@rathbones.com

Mission

We believe in playing the long game. That means building consistent results, earning trust and doing the right thing — for our clients, our colleagues and the communities we’re part of. Our values shape how we work:

• We aim high
• We get it done
• We show we care
• We do the right thing

These aren’t just words on a wall. They guide how we treat each other, how we make decisions and how we build relationships that last.

We will close this advert once we have received enough applications for the next stage. Please submit your application as soon as possible to ensure you don’t miss out.