Manager - Client Reporting in Liverpool

Location: Liverpool

Contract: Permanent

Working pattern: Hybrid

About the Role

This manager role oversees the Client Reporting team of 12, responsible for the end‑to‑end production, quality, and timely delivery of all core client reporting outputs. The role requires broad industry knowledge and a strong understanding of reporting operations at scale, given the team’s remit includes generating approximately 270,000 quarterly valuation reports and over 150,000 annual tax packs. These outputs support a diverse client base and represent a key regulatory function for the organisation to deliver service excellence. The individual will be accountable for ensuring all reporting packs meet the required content, disclosure, and regulatory standards, are issued accurately and on time, and are correctly published online. This function sits operationally within Group Operations but has close liaison with front office teams, product leads, and governance functions to ensure reporting remains aligned with evolving client, regulatory, and market needs. The remit includes ownership of Client Meeting Pack functionality, ex‑ante and ex‑post disclosures, alongside governing the controls and processes that ensure all outputs remain fully compliant. In addition to core reporting, the role has accountability for Transparency Directive data submissions and High Net Worth bespoke reporting, where accuracy, timeliness, and stakeholder coordination are critical due to complex reporting requirements. The position therefore requires a leader with strong operational expertise, attention to detail, and the ability to maintain resilience in a well‑controlled environment. Service excellence is a key deliverable of this role and therefore continuous improvement will need to be employed to drive efficiencies across reporting processes.

What you’ll be responsible for

• Undertake the day‑to‑day management of the team ensuring a professional and reliable service for clients, investment managers, advisers, and product providers
• Embed Continuous Improvement principles across the team ensuring that you are leading and that all team members are actively participating in the 4+1 habits
• Ensure that appropriate management information, including information relating to SLAs, key performance indicators, key risk indicators aligned to your responsibilities are produced and are appropriate for relevant committee audiences thereafter
• Responsibility for leading, influencing and developing a high performing team
• Continually review the team’s effectiveness/failure against the agreed SLA/performance standards, whilst continuously looking to improve the service standard
• Influence timelines, expectations, and proactively negotiate across business areas
• Support and be accountable for continuous improvement across the team leading to enhancements in efficiency and customer experience/ user experience (CX/UX)
• Ensure all 3rd party supplier arrangements are overseen and managed in conjunction with the Oversight and Control Function
• Ensure the function is operationally resilient and adheres to business continuity policies
• Any other duties as required

About you

If you meet some of these criteria and are excited about the role, we encourage you to apply.

• Client / Service Delivery focus – Places the provision of service excellence at the core
• Forward thinking and ability to plan ahead to achieve operational efficiencies, e.g., resource planning
• Strong communication skills, both verbal and written
• Good relationship building skills, both within the function and wider business
• Ability to prioritise tasks and workloads and delegate effectively to meet deadlines
• Identify development opportunities and training requirements for both individuals and the whole team
• Good understanding of clients and data structure
• Good understanding of the services provided
• Fully IOC qualified in appropriate modules
• Experience of leading and managing teams
• Knowledge and experience of FCA CASS regulations (or equivalent)

Our offer to you

We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong. We offer a comprehensive remuneration package, which we review regularly, and benefits include:

• A company pension – 9% non‑contributory or 10% if you contribute 5%
• Private medical insurance – Individual on joining, family after 1 year’s service
• Life assurance – 8 × salary
• Company share scheme
• Discretionary bonus
• Flexible holidays – purchase up to 5 additional days
• Green Car Scheme
• Family friendly policies – enhanced family leave for parents & carers
• Study support – study days and funding for courses and qualifications
• Season travel ticket loans
• Other voluntary benefits you can choose to suit you

Social Groups & Communities

Our employees can choose to take part in various social groups and communities to support their wellbeing, growth, development and sense of community. These include:

• Sports & Social Committees, such as cricket, football, netball, running, yoga, quiz nights, charity bake sales and much more.
• Inclusion Networks that help us drive change within the organisation such as Gender Balance, Multicultural, Abilities Count, Pride, Social Mobility, Generations, Menopause Matters@Rathbones’ and Armed Forces.
• The NextGen IM Network, which brings together a community of trainees from across the UK, who are all at the early stages of their careers and offers development opportunities, exposure across the business as well as peer support and connection.

Life at Rathbones

We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all. We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values. We’re a Level 2 Disability Confident Employer under the UK Government scheme. This means we’ve signed up to a set of commitments around how we recruit, retain and develop people with disabilities. We understand that people may require reasonable adjustments to help them perform at their best whether that is due to disability, neurodiversity or other protected characteristic. If you feel there are any reasonable adjustments that would make the process easier for you, just let us know by emailing us at recruit@rathbones.com.

Mission

We believe in playing the long game. That means building consistent results, earning trust and doing the right thing – for our clients, our colleagues and the communities we’re part of. Our values shape how we work:

• We aim high
• We get it done
• We show we care
• We do the right thing

These aren’t just words on a wall. They guide how we treat each other, how we make decisions and how we build relationships that last. We will close this advert once we have received enough applications for the next stage. Please submit your application as soon as possible to ensure you don’t miss out.