Administrator Provider Business Support in Liverpool

• Department: Operations - Provider Business Support
• Reporting to: Joe Scott
• The Team

The Provider Business Support team provides liaison between Rathbones and external financial firms which have significant mutual client relationships.

These include primarily providers of tax \"wrappers\" such as SIPPs and Offshore Bonds.

The team also has interactions with intermediary (adviser firms) with whom Rathbones has a strategic relationship.

The team\'s main responsibility is to ensure Rathbones uphold contractual and regulatory requirements with regards SIPP and Offshore Bond accounts.

The Role

• Delivery of service excellence
• Protection of client assets
• Compliant with regulatory requirements and company policies
• Positive contribution to your team\'s new and existing initiatives
• Outcomes of the Role
• Provide a professional and reliable service for clients, investment managers, advisers, and product providers.
• Ensure you are adhering to the team\'s current SLAs and to all regulatory requirements.
• Accountable for administrative tasks within the team in line with the team\'s procedures manual.
• Ensure that you are actively participating in the 4+1 habits from Lean methodology.

These include dynamic visual management boards, appropriate team meeting involvement, continuous improvement through identification and resolution of issues, and standard operating procedures.

• Support the continuous improvement across the team leading to enhancements in efficiency and clients and customer experience (CX/UX).
• Assist in User Acceptance Testing (UAT) of new and existing IT systems
• Ensure that you are operating within the Group data governance framework and that data quality and integrity is maintained.
• Be aware of the conduct rules and act with integrity.
• Be aware of CASS related processes relevant to your team and that you elevate any issues to your manager.
• Build and maintain relationships with all stakeholders, both internal and external.
• Our offer to you

We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong.

We offer a comprehensive remuneration package, which we review regularly, and benefits include:

• A company pension - 9% non-contributory or 10% if you contribute 5%
• Private medical insurance – Individual on joining, family after 1 year’s service
• Life assurance - 8 × salary
• Company share scheme
• Discretionary bonus
• Flexible holidays – purchase up to 5 additional days
• Green Car Scheme
• Family friendly policies – enhanced family leave for parents & carers
• Study support – study days and funding for courses and qualifications
• Season travel ticket loans
• Other voluntary benefits you can choose to suit you

Our employees can choose to take part in various social groups and communities to support their wellbeing, growth, development and sense of community. These include:

• Sports & Social Committees, such as cricket, football, netball, running, yoga, quiz nights, charity bake sales and much more.
• Inclusion Networks that help us drive change within the organisation such as Gender Balance, Multicultural, Abilities Count, Pride, Social Mobility, Generations, Menopause Matters@Rathbones’ and Armed Forces.
• The Next Gen IM Network, which brings together a community of trainees from across the UK, who are all at the early stages of their careers and offers development opportunities, exposure across the business as well as peer support and connection.
• Life at Rathbones

We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues.

Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people.

At Rathbones, we provide meaningful work, opportunities, and a voice to all.

We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds.

We welcome individuals who share our values.

We’re a Disability Confident Employer (level 2) under the UK Government scheme.

This means we’ve signed up to a set of commitments around how we recruit, retain and develop people with disabilities.

Find out more about the Government Scheme online, click here.

If you require adjustments to apply for a role at Rathbones, please contact us via recruit@rathbones. com to let us know what adjustments you may need.

Mission

We believe in playing the long game.

That means building consistent results, earning trust and doing the right thing – for our clients, our colleagues and the communities we’re part of.

Our values shape how we work:
- We aim high
- We get it done
- We show we care
- We do the right thing

These aren’t just words on a wall. They guide how we treat each other, how we make decisions and how we build relationships that last.

We will close this advert once we have received enough applications for the next stage. Please submit your application as soon as possible to ensure you don’t miss out.

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