Administrator in Liverpool

At Rathbones, we help people invest their money well, so they can live well. That means more than financial returns – it’s about helping people feel confident in their decisions and supported in their future. We don’t just manage money, we guide people through life’s big moments, helping them stay on track and focus on what matters most.

The Role

To provide comprehensive administration support to ensure effective and efficient operations of the team to deliver an excellent customer service. Demonstrate compliance with internal policies, procedures and regulatory framework on a timely basis in accordance with Select terms of business, procedures and Conduct operational processes to ensure the administration of client accounts from account opening through their life cycle, accurately and on a timely basis. This will include the following activities, which is not an exhaustive list.

Outcomes of the Role

• Manage client administration processes in a timely and efficient manner, ensuring accuracy of data, tasks include:

• Client on boarding
• Client Information Forms
• Client account opening and amendments
• Managing the retention of client documentation
• Tracking and chasing clients for outstanding documentation
• Liaising with Investment Managers and Investment Financial Advisers
• Updating internal systems
• Dispatch of client documentation to clients on request
• Answering client phone calls and providing answers / information to clients
• Communicate effectively within the team and external teams
• Undertake any other duties that may be reasonably required

To carry out processes and procedures within the business area ensuring these meet with CASS regulations highlighting any issues or concerns to line management as appropriate. Become SME in all areas of SP to provide support for colleagues.

Knowledge, Skills and Experience

• Experience working in a similar role in Financial Services would be of interest but is not essential
• GCSE in English and Maths grade C or above (or equivalent)
• Strong working knowledge of MS Office including Excel
• Methodical with a good attention to detail
• Strong written and verbal skills
• Understanding of the regulatory environment in which we operate.

Our offer to you

We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong. We offer a comprehensive remuneration package, which we review regularly, and benefits include:

• A company pension - 9% non-contributory or 10% if you contribute 5%
• Private medical insurance – Individual on joining, family after 1 year’s service
• Life assurance - 8 x salary
• Company share scheme
• Discretionary bonus
• Flexible holidays – purchase up to 5 additional days
• Green Car Scheme
• Family friendly policies – enhanced family leave for parents & carers
• Study support – study days and funding for courses and qualifications
• Season travel ticket loans
• Other voluntary benefits you can choose to suit you

Life at Rathbones

We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all. We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values.

We’re a Level 2 Disability Confident Employer under the UK Government scheme. This means we’ve signed up to a set of commitments around how we recruit, retain and develop people with disabilities. If you feel there are any reasonable adjustments that would make the process easier for you and help you to perform at your best whether that is due to disability, neurodiversity or other protected characteristic, just let us know by emailing us at recruit@rathbones.com.

Mission

We believe in playing the long game. That means building consistent results, earning trust and doing the right thing — for our clients, our colleagues and the communities we’re part of. Our values shape how we work:

• We aim high
• We get it done
• We show we care
• We do the right thing

These aren’t just words on a wall. They guide how we treat each other, how we make decisions and how we build relationships that last.

We will close this advert once we have received enough applications for the next stage. Please submit your application as soon as possible to ensure you don’t miss out.