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- Tasks: Transform client interactions and enhance service standards across various channels.
- Company: Leading financial services firm focused on elevating client journeys.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact on client experiences in a dynamic industry.
- Qualifications: Extensive experience in CX/SX, especially in Wealth Management or Financial Services.
- Other info: Join a collaborative team and lead innovative service design initiatives.
A financial services firm is seeking a Head of Service Experience to transform client interactions and enhance service standards across various channels. This role involves end-to-end ownership of the client journey, leading a team of Service Designers, and working closely with client-facing colleagues to ensure high-quality service delivery. The ideal candidate will bring extensive experience in CX/SX, particularly within Wealth Management or Financial Services, alongside strong collaborative and virtual leadership skills. #J-18808-Ljbffr
Contact Detail:
Rathbone Brothers Recruiting Team
