At a Glance
- Tasks: Be the face of our company, delivering top-notch service to clients and visitors.
- Company: Join Rathbones, a leading wealth management firm with a supportive culture.
- Benefits: Enjoy a competitive salary, private medical insurance, and flexible holidays.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real impact by creating seamless experiences for clients and colleagues.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
To support the delivery of consistent and high-quality Front of House services, which includes the provision of face-to-face client visits, switchboard services, colleague queries, and coordination of room bookings for the Birmingham office and other offices across the Group as per business requirements.
What you will be responsible for:
- The face and voice of the company, providing service excellence to all clients and visitors.
- Deliver a professional, efficient switchboard service.
- Meet and greet guests on arrival as per our Standard Operating Procedure (when launched).
- Liaise with clients and colleagues to create a seamless service.
- Administer room bookings for the office, including meeting room preparation and maintenance for internal and external meetings (e.g. arranging desks/seating and coordinating technology requirements for meetings).
- Provide catering for colleagues and clients as per requests, ensuring standards are met and relevant stocks are maintained and machinery is functioning and clean on a daily basis (e.g. maintaining coffee machine and availability of required stock).
- Assist with cleardowns and general presentation support for all office areas (i.e. client areas and staff/storage areas).
- Ensure cleanliness standards are met in the client kitchen and stock is replenished.
- Support in processing and preparation for collection and sending of post as required.
- Maintain office supplies across office (i.e. stationary, print supplies); check stock/availability each week.
- Prepare and collate marketing collateral for Birmingham office.
- Bank cheques received in-office and send daily confirmation to Finance Team.
- Provide stock reconciliations team with daily safe custody report.
- Arrange purchase orders and invoices, sending to Accounts Payable for action.
- Act as primary point of contact for The Colmore Building, including liaising with building management and associated contractors/vendors.
About you:
- Support on ad-hoc projects as required by the Group for your site.
- Any other duties as required.
Measures of Success:
- Service excellence provided to all guests arriving at reception.
- Adapting to last-minute changes, communicating with the team.
- Time management, ensuring all scheduled meetings are fully pre-prepared before the client's arrival.
- Achieving objectives agreed with Line Manager.
Our offer to you:
We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong. We offer a comprehensive remuneration package, which we review regularly, and benefits include:
- A company pension - 9% non-contributory or 10% if you contribute 5%.
- Private medical insurance – Individual on joining, family after 1 year’s service.
- Life assurance - 8 x salary.
- Company share scheme.
- Discretionary bonus.
- Flexible holidays – purchase up to 5 additional days.
- Green Car Scheme.
- Family friendly policies – enhanced family leave for parents.
Front of House and Events Administrator employer: Rathbone Brothers
At Rathbones, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that empowers our employees to thrive. As a Front of House and Events Administrator in Birmingham, you will enjoy a comprehensive benefits package, including a generous pension scheme, private medical insurance, and flexible holiday options, all while contributing to a team dedicated to service excellence and client satisfaction. With opportunities for personal and professional growth, you will be part of a dynamic environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House and Events Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from the company, be ready to introduce yourself and explain why you're the perfect fit for the Front of House role. Keep it concise and engaging!
✨Tip Number 3
Show up prepared! If you land an interview, make sure you know the company’s values and how they align with your skills. Bring examples of how you've delivered service excellence in previous roles.
✨Tip Number 4
Don’t forget to follow up! After meeting someone or having an interview, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace Front of House and Events Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Front of House and Events Administrator role. Highlight any previous experience in client-facing roles or event coordination to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how your background aligns with our needs. Be genuine and let your personality come through!
Showcase Your Communication Skills:As the face and voice of our company, strong communication is key. In your application, demonstrate your ability to communicate effectively, whether it’s through clear writing or examples of past interactions with clients.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Rathbone Brothers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Front of House and Events Administrator. Familiarise yourself with the key tasks like managing room bookings, providing switchboard services, and ensuring service excellence. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your People Skills
Since this role is all about client interaction, practice your communication skills. Think about how you would greet guests, handle queries, and manage last-minute changes. You might even want to role-play with a friend to get comfortable with different scenarios you could face during the interview.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage your time and keep things organised. Prepare examples of how you've successfully coordinated events or managed multiple tasks at once. Highlighting your ability to maintain cleanliness standards and manage office supplies will demonstrate that you can handle the practical aspects of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or specific challenges the office faces. This shows that you’re not just interested in the job, but also in how you can contribute to the team’s success.
