At a Glance
- Tasks: Be the face of our company, delivering exceptional service and managing client interactions.
- Company: Join Rathbones, a leading wealth management firm committed to diversity and inclusion.
- Benefits: Enjoy flexible holidays, private medical insurance, and a generous pension scheme.
- Other info: Join a passionate team in a supportive environment with great career development opportunities.
- Why this job: Make a real impact by creating seamless experiences for clients and colleagues.
- Qualifications: Strong communication skills and ability to adapt under pressure are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Bristol
Contract: Permanent
About the Role
To support the delivery of consistent and high-quality Front of House services which includes the provision of face-to-face client visits, switchboard services, colleague queries, and co-ordination of room bookings for the Bristol office.
What you’ll be responsible for:
- The face and voice of the company, provide service excellence to all clients.
- Deliver a professional, efficient switchboard service.
- Meet and greet guests on arrival.
- Liaise with clients and investment managers to create a seamless service.
- Process room bookings for the office using Condeco.
- Provide catering to clients as per request, ensuring standards are met.
- Assist with clear downs in meeting rooms and general presentation of client areas.
- Ensure cleanliness standards are met in the client kitchen and stock is replenished.
- Support office service processing and collection of post.
- Communicate with all departments across the group.
- Highlight any issues concerning Teams / Touchpoint which could impact client services.
- Responsible for continuing one’s own professional development.
About you
- Strong communication skills.
- Service excellence provided to all guests arriving at reception.
- Adapting to last minute changes, communicating with the team.
- Time management, ensure all scheduled meetings are fully pre-prepared before the client's arrival.
- Achieving objectives agreed by the Front of House Manager.
- Organisational skills – manage time effectively.
- Professionalism – representing the company.
- Competent using Outlook and MS Teams.
- Comfortable building rapport with staff and clients, providing service excellence.
- Ability to work under pressure and adapt to last minute changes.
Our offer to you
We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong. We offer a comprehensive remuneration package, which we review regularly, and benefits include:
- A company pension - 9% non-contributory or 10% if you contribute 5%.
- Private medical insurance – Individual on joining, family after 1 year’s service.
- Life assurance - 8 x salary.
- Company share scheme.
- Discretionary bonus.
- Flexible holidays – purchase up to 5 additional days.
- Green Car Scheme.
- Family friendly policies – enhanced family leave for parents & carers.
- Study support – study days and funding for courses and qualifications.
- Season travel ticket loans.
- Other voluntary benefits you can choose to suit you.
Life at Rathbones
We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all.
Mission
We believe in playing the long game. That means building consistent results, earning trust and doing the right thing — for our clients, our colleagues and the communities we’re part of. Our values shape how we work:
- We aim high.
- We get it done.
- We show we care.
- We do the right thing.
We’re a Disability Confident Employer (level 2) under the UK Government scheme. If you require adjustments to apply for a role at Rathbones, please contact us via recruit@rathbones.com to let us know what adjustments you may need.
Front of House & Events Administrator in Bristol employer: Rathbone Brothers
Rathbones is an exceptional employer located in Bristol, offering a vibrant work culture that prioritises service excellence and professional development. With a comprehensive benefits package including a generous pension scheme, private medical insurance, and flexible holidays, employees are supported in both their personal and professional growth. Joining Rathbones means being part of a diverse and inclusive team that values collaboration and strives to make a meaningful impact in the wealth management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House & Events Administrator in Bristol
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Rathbones. Check out their website and social media to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to Front of House roles, like how you handle difficult clients or manage multiple tasks. Role-playing with a friend can help you feel more confident and articulate during the actual interview.
✨Tip Number 3
Show off your communication skills! Since this role is all about service excellence, be ready to demonstrate your ability to communicate clearly and professionally. Use examples from your past experiences where you’ve successfully managed client interactions or resolved issues.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Mention something specific from your conversation to remind them of your enthusiasm for the role and the company. And remember, apply through our website for the best chance!
We think you need these skills to ace Front of House & Events Administrator in Bristol
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our Front of House team.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your relevant experience in customer service and any skills that match what we’re looking for, like time management and communication. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Rathbone Brothers
✨Know the Company Inside Out
Before your interview, take some time to research Rathbones. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
As a Front of House & Events Administrator, strong communication is key. Practise how you would greet guests, handle queries, and manage switchboard services. Role-playing with a friend can help you feel more confident and prepared for real-life scenarios.
✨Be Ready for Last-Minute Changes
Given the nature of the role, be prepared to discuss how you would handle unexpected changes or challenges. Think of examples from your past experiences where you successfully adapted to last-minute requests or issues, showcasing your problem-solving skills.
✨Showcase Your Organisational Skills
During the interview, highlight your time management and organisational abilities. You might want to share specific examples of how you've managed multiple tasks or coordinated events in the past, demonstrating that you can keep everything running smoothly under pressure.
