At a Glance
- Tasks: Be the face of our company, delivering top-notch service to clients and visitors.
- Company: Join Rathbones, a leading wealth management firm with a supportive culture.
- Benefits: Enjoy flexible holidays, private medical insurance, and a generous pension scheme.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real impact by creating seamless experiences for clients and colleagues.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 € per year.
Role Title: Front of House Events Administrator
Division: Wealth Management Client Care
Location: Birmingham
Contract: Permanent
Working Pattern: Monday to Friday 9am – 5pm
About the Role
To support the delivery of consistent and high-quality Front of House services, which includes the provision of face-to-face client visits, switchboard services, colleague queries, and coordination of room bookings for the Birmingham office and other offices across the Group as per business requirements.
What you will be responsible for:
- The face and voice of the company, providing service excellence to all clients and visitors
- Deliver a professional, efficient switchboard service
- Meet and greet guests on arrival as per our Standard Operating Procedure (when launched)
- Liaise with clients and colleagues to create a seamless service
- Administer room bookings for the office, including meeting room preparation and maintenance for internal and external meetings (e.g. arranging desks/seating and coordinating technology requirements for meetings)
- Provide catering for colleagues and clients as per requests, ensuring standards are met and relevant stocks are maintained and machinery is functioning and clean on a daily basis (e.g. maintaining coffee machine and availability of required stock)
- Assist with cleardowns and general presentation support for all office areas (i.e. client areas and staff/storage areas)
- Ensure cleanliness standards are met in the client kitchen and stock is replenished
- Support in processing and preparation for collection and sending of post as required
- Maintain office supplies across office (i.e. stationary, print supplies); check stock/availability each week
- Prepare and collate marketing collateral for Birmingham office
- Bank cheques received in-office and send daily confirmation to Finance Team
- Provide stock reconciliations team with daily safe custody report
- Arrange purchase orders and invoices, sending to Accounts Payable for action
- Act as primary point of contact for The Colmore Building, including liaising with building management and associated contractors/vendors
About you
- Support on ad-hoc projects as required by the Group for your site
- Any other duties as required
Measures of Success
- Service excellence provided to all guests arriving at reception
- Adapting to last-minute changes, communicating with the team
- Time management, ensuring all scheduled meetings are fully pre-prepared before the client's arrival
- Achieving objectives agreed with Line Manager
Our offer to you
We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong. We offer a comprehensive remuneration package, which we review regularly, and benefits include:
- A company pension - 9% non-contributory or 10% if you contribute 5%
- Private medical insurance – Individual on joining, family after 1 year’s service
- Life assurance - 8 x salary
- Company share scheme
- Discretionary bonus
- Flexible holidays – purchase up to 5 additional days
- Green Car Scheme
- Family friendly policies – enhanced family leave for parents & carers
- Study support – study days and funding for courses and qualifications
- Season travel ticket loans
- Other voluntary benefits you can choose to suit you
EEO Statement
We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values. We’re a Disability Confident Employer (level 2) under the UK Government scheme. If you require adjustments to apply for a role at Rathbones, please contact us via recruit@rathbones.com to let us know what adjustments you may need.
Front of House and Events Administrator in Birmingham employer: Rathbone Brothers
At Rathbones, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Birmingham. Our Front of House and Events Administrator role not only provides a chance to deliver outstanding service but also comes with a comprehensive benefits package, including a generous pension scheme, private medical insurance, and opportunities for professional development. Join us to be part of a team that values your contributions and fosters your growth while ensuring you feel proud and connected to our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House and Events Administrator in Birmingham
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at the company. You never know who might put in a good word for you!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to Front of House roles. Think about how you can demonstrate your service excellence and time management skills through real-life examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Rathbones.
We think you need these skills to ace Front of House and Events Administrator in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Front of House Events Administrator role. Highlight your experience in client-facing roles and any relevant skills that match the job description. We want to see how you can bring service excellence to our team!
Showcase Your Communication Skills:Since you'll be the face and voice of the company, it's crucial to demonstrate your communication prowess. Use clear and professional language in your application, and don’t shy away from sharing examples of how you've effectively liaised with clients and colleagues in the past.
Highlight Your Organisational Skills:This role involves a lot of coordination, from room bookings to catering requests. Make sure to mention any experience you have in managing multiple tasks or projects simultaneously. We love candidates who can juggle responsibilities while maintaining a high standard of service!
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy, and it helps us keep track of all applications. Plus, you’ll get to see more about our company culture and values while you’re at it!
How to prepare for a job interview at Rathbone Brothers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Front of House and Events Administrator. Familiarise yourself with the key tasks like managing room bookings, providing switchboard services, and ensuring service excellence. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your People Skills
As the face and voice of the company, your interpersonal skills are crucial. Practice greeting guests and handling queries in a friendly and professional manner. You might even want to role-play with a friend to simulate the interview environment, focusing on how you would interact with clients and colleagues.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as last-minute changes or managing multiple tasks. Think of examples from your past experiences where you demonstrated adaptability and excellent time management. This will showcase your problem-solving abilities and readiness for the role.
✨Showcase Your Organisational Skills
Highlight your ability to manage office supplies, coordinate meetings, and maintain cleanliness standards. Bring examples of how you've successfully organised events or managed logistics in previous roles. This will demonstrate your attention to detail and commitment to service excellence, which are key for this position.
