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- Tasks: Deliver excellent service and support client asset protection in a dynamic team.
- Company: Join a forward-thinking operations team in Liverpool.
- Benefits: Gain valuable experience with a focus on professional growth and teamwork.
- Other info: Fast-paced environment with opportunities to build relationships and enhance your career.
- Why this job: Be part of a team that values continuous improvement and client satisfaction.
- Qualifications: 5 GCSEs including Maths; strong organisational and communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Department: Operations - ISA's
Location: Liverpool
Contract Type: FTC - 6 Months
The Role:
- Delivery of service excellence and protection of client assets.
- Compliant with regulatory requirements and company policies.
- Positive contribution to your team's new and existing initiatives.
Outcomes of the Role:
- Provide a professional and reliable service for clients, investment managers, advisers, and product providers.
- Ensure you are adhering to the team's current SLAs and to all regulatory requirements.
- Accountable for administrative tasks within the team in line with the team’s procedures manual.
- Ensure that you are actively participating in Continuous Improvement principles and the 4+1 habits. These include dynamic Visual management boards, appropriate team meeting involvement, continuous improvement through identification and resolution of issues, and standard operating procedures.
- Support the continuous improvement across the team leading to enhancements in efficiency and client and customer experience (CX/UX).
- Assist in User Acceptance Testing (UAT) of new and existing IT systems.
- Ensure that you are operating within the Group data governance framework and that data quality and integrity is maintained.
- Follow the conduct rules and act with integrity.
- Be aware of CASS related processes relevant to your team and escalate any issues to your manager.
- Build and maintain relationships with all stakeholders, both internal and external.
- Any other duties as required.
Knowledge, Skills and Experience:
- Excellent organisational and time management skills.
- High level of accuracy and attention to detail with the ability to grasp new tasks quickly.
- Strong written and verbal communication skills.
- Focus on delivering service excellence.
- Good working knowledge of Microsoft Office applications.
- A team player able to multi-task in a fast-paced environment.
- Ability to build constructive relationships with other members of staff at various levels.
- Adaptable, flexible, and able to accept responsibility for given tasks.
- A minimum of 5 GCSEs (grade A-C/ 5-9) including Maths.
Administrator - ISAs employer: Rathbone Brothers
Contact Detail:
Rathbone Brothers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator - ISAs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to service excellence. Tailor your answers to show you’re the perfect fit for their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build confidence. Focus on articulating your skills and experiences that align with the job description, especially around compliance and client service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Administrator - ISAs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Administrator role. Highlight your organisational skills, attention to detail, and any relevant experience in compliance or client service.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for our team. Mention specific examples of how you've delivered service excellence or improved processes in previous roles.
Showcase Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear and concise. Avoid jargon and keep it professional while still being personable.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Rathbone Brothers
✨Know Your Stuff
Make sure you understand the role of an Administrator in ISAs. Familiarise yourself with the key responsibilities mentioned in the job description, like service excellence and compliance with regulatory requirements. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Highlight your organisational and time management skills during the interview. Prepare examples from your past experiences where you've demonstrated attention to detail and the ability to multi-task. This will illustrate your capability to handle the fast-paced environment mentioned in the job description.
✨Be a Team Player
Since this role involves building relationships with various stakeholders, be ready to discuss how you've successfully collaborated with others in previous roles. Share specific instances where you contributed to team initiatives or improvements, as this aligns with the continuous improvement principles they value.
✨Ask Smart Questions
Prepare thoughtful questions about the team’s current SLAs, the tools they use for User Acceptance Testing, or how they implement continuous improvement. This shows your enthusiasm for the role and helps you gauge if the company culture is the right fit for you.