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CustomerServiceAdvisor TheCustomerAdvisorwillprovidefront-linesupporttoresidentscontactingthecouncilaboutwasteandrecyclingservices. Theroleisoffice-based,workingMondaytoFriday,andfocusesondeliveringaccurateinformation,resolvingenquiries,andensuringapositivecustomerexperience.
- Handlingwaste-relatedenquiriesRespondtocallsandemailsaboutbincollections,missedcollections,assistedlifts,andservicechanges.
- ProvidingaccurateinformationGiveclearguidanceoncollectionschedules,recyclingrules,andservicerequests.
- LoggingservicerequestsRecordcustomerissuesintheCRMsystemandensuretheyarepassedtotheWasteTeampromptly.
- ResolvingcustomerqueriesOffersolutions,escalatewhereneeded,andfollowuptoensurecustomersatisfaction.
- MaintainingservicestandardsDeliverpolite,professional,andconsistentcustomerserviceatalltimes
- RequiringexcellentCustomerServiceexperience:
- Excellentcommunicationskillswiththeabilitytoexplaininformationclearly.CustomerServiceAdvisor
- Customer-focusedapproachandcommitmenttodeliveringhighstandardsofservice.
- Abilitytomanagehigh-volumeenquiriesinafast-pacedenvironment. xgikmsk CustomerServiceAdvisor
- Strongattentiontodetailwhenrecordinginformation.CustomerServiceAdvisor
- CompetentITskillsCustomerServiceAdvisor
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Customer Service Advisor in Morden employer: Rated Traders
As a Housing Advisor, you will be part of a dedicated team committed to making a real difference in the lives of individuals facing housing challenges. Our organisation fosters a supportive work culture that prioritises employee development and offers numerous growth opportunities, ensuring you can advance your career while contributing to the community. Located in a vibrant area, we provide a unique chance to engage with diverse populations and tackle pressing social issues, making your role both meaningful and rewarding.
