At a Glance
- Tasks: Provide front-line support for waste and recycling services, resolving customer enquiries.
- Company: Join a dedicated council team focused on community service.
- Benefits: Enjoy a stable office-based role with a Monday to Friday schedule.
- Other info: Fast-paced environment with opportunities for personal growth.
- Why this job: Make a positive impact in your community while enhancing your customer service skills.
- Qualifications: Excellent communication skills and a customer-focused approach are essential.
The predicted salary is between 40500 - 49500 £ per year.
The Customer Advisor will provide front-line support to residents contacting the council about waste and recycling services. The role is office-based, working Monday to Friday, and focuses on delivering accurate information, resolving enquiries, and ensuring a positive customer experience.
- Handling waste-related enquiries: Respond to calls and emails about bin collections, missed collections, assisted lifts, and service changes.
- Providing accurate information: Give clear guidance on collection schedules, recycling rules, and service requests.
- Logging service requests: Record customer issues in the CRM system and ensure they are passed to the Waste Team promptly.
- Resolving customer queries: Offer solutions, escalate where needed, and follow up to ensure customer satisfaction.
- Maintaining service standards: Deliver polite, professional, and consistent customer service at all times.
Requiring excellent Customer Service experience:
- Excellent communication skills with the ability to explain information clearly.
- Customer-focused approach and commitment to delivering high standards of service.
- Ability to manage high-volume enquiries in a fast-paced environment.
- Strong attention to detail when recording information.
Customer Service Advisor in Loughborough employer: Rated Traders
As a Customer Service Advisor with our council, you will be part of a dedicated team that values community engagement and strives to provide exceptional service to residents. Our office-based role offers a supportive work culture, with opportunities for professional growth and development, all while enjoying a healthy work-life balance from Monday to Friday. Join us in making a positive impact on our community through effective communication and problem-solving.
