At a Glance
- Tasks: Be the first point of contact for safeguarding children and gather vital information.
- Company: Join Lincolnshire County Council's dedicated Children's Team.
- Benefits: Gain valuable experience, training, and a supportive work environment.
- Other info: Engaging role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in children's lives while developing your communication skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26739 - 28000 £ per year.
Customer Service Advisor We are looking for Customer Service Advisors to join the Children's Team within Lincolnshire County Council's Customer Service Centre.
Customer Service Advisor This is a highly important and sensitive role where you will be the first point of contact for people reporting concerns about a child.
Calls may come from members of the public or professionals such as Police Officers, Nurses, Health Professionals and Teachers, with each contact playing a potentially vital role in safeguarding children.
Customer Service Advisor As a Customer Service Advisor, your responsibility will be to gather detailed and accurate information from callers, using professional curiosity to explore concerns thoroughly and obtain all relevant facts.
You will need to look beyond the information presented, asking appropriate questions and ensuring that nothing is taken at face value.
The information you collect will be documented against a structured framework and recorded accurately on our systems before being passed to Children's Social Care.
The decisions made regarding a child's safety and wellbeing are often based on the information you have gathered, making clear, concise and accurate communication essential.
About the Role Customer Service Advisor The nature of the calls you receive can be c...
Customer Service Advisor in Lincolnshire employer: Rated Traders
Lincolnshire County Council is an exceptional employer, offering a supportive work culture that prioritises the wellbeing of both employees and the community. As a Customer Service Advisor, you will have the opportunity to make a meaningful impact on children's lives while benefiting from professional development and training tailored to enhance your skills in this vital role. Located in Lincolnshire, you will enjoy a collaborative environment with a strong focus on safeguarding, ensuring that your contributions are valued and recognised.
