Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.
JobPurposeCustomerServiceAssistant
ThepostholderisresponsibleforprocessingcustomerenquiriesandcomplaintsfromdifferentaccesschannelsincludinginpersonatReception,inwriting,electronicandbytelephone. Thepostholdermustbeanexperiencedandpassionatecustomerservicerepresentative,committedtoprovidinganexcellentservice,adheringtoperformancestandardstoachievetimelyresponsestocustomerenquiriesandcomplaints.
PrincipalAccountabilitiesCustomerServiceAssistant
- Ensurecustomerenquiriesareansweredwiththeaimofafirsttimeresolution.Thismeanstakingdecisionswithinestablishedprocedures,providinginstantresponsesorrecordingenquiriesontheCustomerRelationshipManagementSystemandallocatingtoCouncilservices.
- Monitorcustomerenquiriesandcomplaints,includingrequestsfromMembersofParliamentandMembersoftheSenedd,ontheCustomerRelationshipManagementSystemtoensureperformancetargetsaremet.
- LiaisewithofficersfromacrosstheCounciltoensurethatcustomers,MembersofParliament,MembersoftheSeneddandcomplainantsreceivetimelyresponsesandupdatestotheirenquiries.Keepcustomersinformedofprogresstoavoidunnecessaryescalationofissues.
- ProvideacomprehensiveinformationservicetocustomersoftheCouncil,includingReception,advisingonservicesavailableandthepoliciesandproceduresoftheCouncilwhichwillresolveorinformtheneedsofthecustomer.
- MakeoutboundcallstopromoteCouncilservicesandcompletetransactionse.g.followupcustomerenquiries.
- ActivelypromoteCouncilservicesthatmayberelevantorofinteresttothecustomere.g.promotingaccesstoonlineservicesandMyAccount,influencingcustomerbehaviourtoachievecorporateobjectives.
- UndertakedutiescommensuratewiththepostasrequiredbytheCustomerContactServiceManager.
KnowledgeandExperienceCustomerServiceAssistant
CustomerService-excellentcustomerserviceskillsandahighdegreeofcustomerfocustoensureenquiriesareansweredwiththeaimofafirsttimeresolution.
Essential
DataProtection-confident,trustworthyandrespectconfidentiality.
Previouslocalgovernmentexperience. xgikmsk
Communicationskills-excellentverbalandwrittencommunicationskillstobeabletotransitionseamlesslybetweencommunicationchannelsandtheabilitytomaintaineffectiveworkingrelationshipswithteammembersandcolleaguesacrosstheorganisation.
Essential
ApplicationForm/Interview
ITskills-confidentusingMicrosoftpac
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Customer Service Assistant in Flint employer: Rated Traders
As a Housing Advisor, you will be part of a dedicated team committed to making a real difference in the lives of individuals facing housing challenges. Our organisation fosters a supportive work culture that prioritises employee development and offers numerous growth opportunities, ensuring you can advance your career while contributing to the community. Located in a vibrant area, we provide a unique chance to engage with diverse populations and tackle pressing social issues, making your role both meaningful and rewarding.
