At a Glance
- Tasks: Provide front-line support for waste and recycling services, resolving customer enquiries.
- Company: Join a dedicated council team focused on community service.
- Benefits: Stable office hours, competitive pay, and opportunities for personal growth.
- Other info: Fast-paced environment with a commitment to high service standards.
- Why this job: Make a positive impact in your community while developing valuable customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25650 - 31350 £ per year.
Customer Service Advisor The Customer Advisor willprovidefront-linesupporttoresidentscontactingthecouncilabout wasteandrecyclingservices .
Theroleis office-based , working Mondayto Friday , andfocusesondeliveringaccurateinformation, resolvingenquiries, andensuringapositivecustomerexperience.
Handlingwaste-relatedenquiries Respondtocallsandemailsaboutbincollections, missedcollections, assistedlifts, andservicechanges.
Providingaccurateinformation Giveclearguidanceoncollectionschedules, recyclingrules, andservicerequests.
Loggingservicerequests Recordcustomerissuesinthe CRMsystemandensuretheyarepassedtothe Waste Teampromptly.
Resolvingcustomerqueries Offersolutions, escalatewhereneeded, andfollowuptoensurecustomersatisfaction.
Maintainingservicestandards Deliverpolite, professional, andconsistentcustomerserviceatalltimes Requiringexcellent Customer
Serviceexperience: Excellentcommunicationskills withtheabilitytoexplaininformationclearly.
Customer Service Advisor Customer-focusedapproach andcommitmenttodeliveringhighstandardsofservice.
Abilitytomanagehigh-volumeenquiries inafast-pacedenvironment.
Customer Service Advisor Strongattentiontodetail whenrecordinginformation.
Customer Service Advisor
Customer Service Advisor employer: Rated Traders
Lincolnshire County Council is an exceptional employer, offering a supportive work culture that prioritises the wellbeing of both employees and the community. As a Customer Service Advisor, you will have the opportunity to make a meaningful impact on children's lives while benefiting from professional development and training tailored to enhance your skills in this vital role. Located in Lincolnshire, you will enjoy a collaborative environment with a strong focus on safeguarding, ensuring that your contributions are valued and recognised.
