Complaints Investigation Officer Job Purpose Complaints Investigation Officer To collate and present customer feedback and customer insight to enable the improvements service processes across the organisation. Complaints Investigation Officer To be the first point of contact for the Corporate Complaint Policy. Complaints Investigation Officer To administer the Corporate Complaints Policy, ensuring timely and quality responses to complaints. Provide advice and guidance on the Councils insurance arrangements to services as the service requires. To assist with relevant aspects of the Councils risk management framework. Delivery of an effective and appropriate service to all service users, fairly and without discrimination. Knowledge of Housing Ombudsman and Local Government and Social Care Ombudsman Experience of investigating complaints Experience of responding to Stage 2 local authority complaints AMRT1_UKTJ ...
Complaints Investigation Officer employer: Rated Traders
As a Housing Advisor, you will be part of a dedicated team committed to making a real difference in the lives of individuals facing housing challenges. Our organisation fosters a supportive work culture that prioritises employee development and offers numerous growth opportunities, ensuring you can advance your career while contributing to the community. Located in a vibrant area, we provide a unique chance to engage with diverse populations and tackle pressing social issues, making your role both meaningful and rewarding.
