At a Glance
- Tasks: Handle customer complaints and improve service delivery through analysis and recommendations.
- Company: Join a forward-thinking organisation dedicated to enhancing community services.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative team environment with a focus on continuous improvement.
- Why this job: Make a real difference by improving services and responding to community needs.
- Qualifications: Strong analytical skills and experience in customer service or complaint handling.
The predicted salary is between 29700 - 36300 £ per year.
- Purposeof
- Job: Complaint Service Improvement Officer Toberesponsibletothe Senior Complaints
Officerfor: Complaint Service Improvement Officer Responsibleforthehandlingofcustomercomplaints, memberand MPenquiries, statutoryenquiries, including Freedomof Information(FOI), Environmental Information Requests(EIR)and Data Protectionrequests(DPRs).
Leadandinitiatethe Directoratesserviceimprovementworkandidentifyingimprovementsinservice.
Runorsupportthe Community Services Directoratewithprojectworkandadministrativetasks.
Jointlymanagesthe Service Improvement Assistant.
Complaint Service Improvement Officer Main
Duties: Complaint Service Improvement Officer 1)Responsiblefortheanalysis, allocation, administrationandcollationofallrepresentationsintheformofcomplaints, correspondence, MPand Memberenquiriesincluding Ombudsmanenquiries, onbehalfofthe Directorateand Departmental Management Team(DMT).
Responsibleforproducingthedepartmentalproceduresandworkingtocorporateprocedures. 2)Havetheresponsibilityonbehalfofthe Directorateand DMT; forresponseandcollation, analysing, administeringanddistributionofrecordsall FOIs, EIRand Data Protectionrequestsaccordingtolegislativeproceduresandcorporateguidelines. 3)Identifyandimplementserviceimprovements; researchingbestpracticeandmakerecommendationstomanagersand DMTtochangeprocessesandprocedures. 4)Monitoralltypesofthe Directoratescaseworktoensurealltheirresponsesaresentontimeandalert DMTandmanagersofissuesw...
Complaint Service Improvement Officer employer: Rated Traders
Lincolnshire County Council is an exceptional employer, offering a supportive work culture that prioritises the wellbeing of both employees and the community. As a Customer Service Advisor, you will have the opportunity to make a meaningful impact on children's lives while benefiting from professional development and training tailored to enhance your skills in this vital role. Located in Lincolnshire, you will enjoy a collaborative environment with a strong focus on safeguarding, ensuring that your contributions are valued and recognised.
