ResponsibilitiesPlanner
Responsibleforschedulingallappointmentsandprogrammedworkswithsuitablyqualifiedoperativesusingavailabletechnologyandreportingtoolstoensurebusinessobjectivesarefullyachievedwithinagreedtimeframes.
Toensureperformancemonitoringsystemsareinplace,andinformationisaccurateandeffective,andinaccordancewithfinancialregulations.
Usingowninitiative,proactivelymanageworkordersusingITsystemsensuringthatvariationsandcomplexordersaremanagedandcoordinatedandaccuraterecordsareinplacetomonitorthroughtocompletion.
Tooperatecustomersatisfactionsurveysandcommunicatewithcustomerstodiscussandresolverepairsissuesandtoescalatetheseissuestotherelevantmanagersasrequired.
Toreceiveandresolveallcallsfromoperativesincludingvariationrequests,noaccessreports,requestsforadditionaljobs,etc.
Toanswerclientandcustomerqueries-providingrepairsknowledgeandguidancetoassisttheminresolvingissues.
Toensurethatthedynamicappointmentschedulingsystemdatabaseisaccuratelymaintainedandmanaged-observinggoodsystemhousekeeping,usermaintenance,andbestpracticeatalltimes.
Toprepareofrecords,statisticsandcommunicationsdocumentasrequiredandrespondtowrittenandverbalicasework,complaintsandstatutoryenquiresasrequiredinatimelymanner,inordertoresolveissueseffectivelyandspeedily.
Tomonitorandreportonoperativeperformanceintermsofmissed
appointments,customersatisfactionlevels,etc.andtoescalateissuestotherelevantmanager.
Planner
Tomaintainacomprehensiveanduptodateknowledgeofallrelevantlegislation,proceduresandbestpracticefortheservicearea.
Toliaisewithinternalandexternalstaffandagenciestoensurehighstandardsofservicedelivery.
Toensurestaffing,training,financialandotheroperationaladministrativeinformationandrecordsaremaintained(bothmanuallyandoncomputer),andthatinformationusedandprovidedbySBSisaccurateandappropriatelyfiled/stored.
PlannerNote: Thedutiesaslistedabovearenotsetoutinorderofpriority,andothertaskscommensuratewiththegradeofthepostmayberequiredofthepotholder.
Planner in Tonbridge employer: Rated Traders Ltd
As a Customer Service Assistant, you will thrive in a dynamic and supportive work environment that prioritises employee well-being and development. Our company offers comprehensive training, opportunities for career advancement, and a culture that values teamwork and innovation, all set in a vibrant location that fosters both personal and professional growth.
